WIZARD Phone Systems

This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems. The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.

The Call Progression Report provides the administrator with an analysis of the three passes that are made against a phone list during the running of a particular campaign. Information included in this report are the counts of connect calls during the first, second and third passes. A history of the prior statuses for each phase gives the administrator a snapshot of the quality of a list as well as the success of subsequent passes.