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DSC Tech Library
This section of our technical library presents information and documentation relating to CRM Solutions and Customer relationship management software and products. Providing customer service is vital to maintaining successful business relationships. Accurate and timely information provided in a professional manner is the key to any business and service operation.
Our CRM software application TELEMATION, was developed with this in mind. But the ability to change is just as important in this ever changing business environment.
Telemation call center software was designed from the very beginning for this environment.
Many call center managers, with unique and changing requirements, have chosen and continue to use our CRM software as their solution of choice.
Our contact center CRM solution is ideally suited for call center service bureaus.
CRM and Supply-Chain Spending
The following is an extract from the article "Analyst: CRM, Supply-Chain Software To Lead Spending" by Kimberly Hill from CRM Daily:
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A business' ability to exchange information with its suppliers and customers will have a greater impact than any other factor on its success over the next five years, Yankee Group predicts.
Over the next several years, an increasingly larger share of I.T. budgets will go toward externally facing applications, according to Yankee Group.
The likes of Wal-Mart , Intel, Lucent and HP are changing how companies interact with suppliers and customers, said Yankee's Kosin Huang. Other enterprises will follow their lead in revamping their customer-facing functions and supply-chain operations.
This means that more and more companies will be affected by supply-chain integration issues. "Market leaders have an agenda to improve electronic relationships with supply-chain partners," said Huang. "Now, these partners face a daunting challenge in defining a concrete business case for XML and Internet technology investments."
Standards Roadblock
As purchases of edge-of-enterprise applications pick up, however, the battles over standards will continue to escalate, predicts Huang. In a survey of 300 I.T. decision-makers, Yankee found that cost is the single biggest impediment to adopting particular standards -- as identified by 29 percent of respondents.
Over one-quarter of the respondents indicated that there are too many standards in single vertical industries, ranking this issue as second. The fact that too many stakeholders are involved in identifying B2B supply-chain technology standards was cited by 13 percent of respondents as a significant roadblock....."
To view the entire article, visit www.crmdaily.com.
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