Telecommuting Technology and Remote Agents

With technology from Database Systems Corp., the concept of a virtual call center is now a practical reality. Consider having your call center workforce accepting and making calls from remote offices or even from home. Also consider having monitoring and control technology in place to make this scenario possible. Perhaps even your supervisors are working from home as well. Also consider having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts.

Allowing your employees to work from home gives you a competitive edge over traditional call centers. Now you can hire highly qualified individuals who could not otherwise commute to your center. Handicapped individuals, single parents and the elderly can now become an integral part of your remote workforce.

The following is an article relating to telecommuting technology products and services.

By Kirk Bannerman

There are many very ordinary people working at home and making a very good living o­n the Internet, will you be the next o­ne? Back when I first started my o­nline home business I didn't have a clue concerning how to go about it.

I had never done any Internet marketing, and didn't know anything about websites or search engines or any of that other o­nline business stuff...in short, I was a complete rookie. In retrospect, the two major things that really helped me was that I refused to be intimidated and I kept a realistic perspective (both in terms of initial financial results and the time frame necessary to become successful).

I know from my own years of experience that relatively few business ventures are started o­n the Internet by people with the experience, motivation, determination, backing, and support that it takes to even have a reasonable chance of success.

Real o­nline business people are those who work hard, who immerse themselves deeply in marketing and advertising, and who put in long hours in the beginning in order to see their Internet-based businesses succeed.

Achieving success in an o­nline business is not difficult to comprehend. There is indeed a learning curve, but it's not brain surgery. The process of learning isn't as much the issue as are the personal traits of motivation and determination.

Develop your marketing plan and execute it. There's no magic in this o­nline home based business stuff. We're talking real world here. It's not nearly as romantic as winning the lottery, yet many of the thousands of people I have helped to start up their home businesses o­n the Internet clearly came in with what I have come to refer to as the "magic/lottery" mentality. Many of those folks went off to chase another rainbow after a few months, but some of them also came to their senses and buckled down to develop very successful home based businesses.

Run, don't walk, away from all of those people that offer you "shortcuts" or "success secrets" (probably in exchange for some of your money). I mean, if they had it all figured out, why would they sell this "magic answer" to you for a few bucks instead of just keeping it private and then making tons of money for themselves? (I'll leave it to you to connect the dots)

A key point to always keep in mind is that...business is business. Regardless of whether you are o­n the Internet or operating a business in a shopping mall. The same fundamental principles apply to both businesses.

1) You need to have a product, or products, to sell.

2) You need to advertise to get customers to buy your products.

3) You need to provide support to your customers who buy your products as a result of your advertising efforts.

4) You need to build a loyal customer following, so you can maintain a profitable business over a period of time.