IVR Interactive Voice Response

This section of our technical library presents information and documentation relating to IVR and interactive voice response software as well as automatic call answering solutions. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our PACER and Wizard IVR systems add another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.

Routines – Overview

int IRSDecode(const char * message, void * structure);

void IRSSetAsyncSelect(const HWND hWnd);

void IRSSetServer(const char * _hostname, const char * _server);

int IRSPing();

int IRSMessage(char * message, const int timeout);

int IRSRefreshAccountingData();

int IRSRequestUserRecords();

int IRSRequestUserRecord(const char * userName);

int IRSRequestAccountRecords();

int IRSRequestAccountRecord(const char * accountNumber);

int IRSRequestDNISRecords();

int IRSRequestScriptRecordsByScript(const char * script);

int IRSRequestScriptRecordsByDNIS (const char * dnis);

int IRSRequestScriptRecord(const char * dnis, const char * script);

int IRSRequestScriptRecordsForAccount(const char * accountNumber);

int IRSRequestScriptRecordsByIVRPhone(const char * ivrPhone);

int IRSRequestIVRPhoneNumbers();

int IRSRequestLogRecords(const char * accountnumber,

                         const char * script,

                         char * date1, int dateoperator, char * date2,

                         char * time1, int timeoperator, char * time2);

These are optional initialization routines - they are not required to use this API.

void IRSInitNamedQueue(const char * _uniqueName);

void IRSInitNumberedQueue(const int _uniqueID);

int IRSUniqueID();

void IRSSetSocket(const SOCKET _socket);

void IRSSetSocketAndUniqueID(const SOCKET _socket,

                             const int _uniqueID);

SOCKET IRSGetSocket();

Wizard Simplifies Development