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DSC Tech Library
IVR Software Library
ivr_set_call_data()
int
ivr_set_call_data(int call, char *ivr_data1, char *ivr_data2)
The
ivr_set_call_data function send data from the ivr to specified call.
This data will then be passed along to the CRM application.
Parameters
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int
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call
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Specifies
which call to retrieve digits from. It can be one of the following values.
CALL_PRIMARY: Collect Digits from the Primary Call
CALL_SECONDARY: Collect Digits from the Secondary Call
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char *
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ivr_data1
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Null terminated string to be passed to the application.
The maximum length is 32 characters including the terminating NULL character.
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char *
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ivr_data2
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Null terminated string to be passed to the application.
The maximum length is 32 characters including the terminating NULL character.
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Return Value
Return
IVR_SUCCESS on a successful function call. On error the function returns one
of the IVR Error Codes.
Example
if(ivr_set_call_data(CALL_PRIMARY,"1234","5678") != IVR_SUCCESS){ ...handle error; }
Wizard Simplifies Development
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs fromLinux IVR, Unix, or Windows IVR operating environments.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
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