DSC Tech Library
Predictive Dialer
This section of our technical library presents information and documentation relating to Predictive Dialers and Auto Dialer software and products.
The PACER and Wizard phone systems are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.
PACER Administration Manual
PACER Configuration System
General information
The DSC Predictive Dialer plus consists three software
programs on a Windows NT based server:
1. Pacer
Phone Systems (PdialerPlus.exe) – This is the main telephony component and
controls all dialing and call routing.
2. Dialer
Interface (DialerInterface.exe) – This program provides a gateway through which
Telemation can control the Pacer Phone System.
3. The
DSC Network Message Queue Service – a Windows NT service which provides network
communication with the Telemation server.
The Network Message Queue Service is installed and configured to start any
time the telephony server is turned on.
The current state of this service can be observed through the “Services”
applet in the Windows Control Panel. No configuration of this service is
necessary.
The Pacer Phone System and Dialer Interface programs are installed on the
telephony server in the Windows Start Menu. You can start each of these
programs manually by selecting Start->Programs->Database Systems
Corp.-><program>.
The order in which the programs are started is not important, but there must
be a delay of at least 45 seconds after a system reboot and the user is logged
into the system. This will allow the Dialogic Board initialization to finish to
completion..
This startup process should only need to be performed once upon system
startup.
Initial Dialer Configuration
Before using the Predictive Dialer Plus, you should confirm:
- Line Settings for your Digital T1 lines.
- The Dialer Interface Identifier name.
- The Dialer Interface Host name.
Each of these settings is available from menu items on the corresponding programs.
Configuring The PACER Phone System
The following topics are discussed in detailed and illustrate how to configure the PACER and WIZARD phone systems using the PACER administrative tool.
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