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DSC Tech Library
Predictive Dialer
This section of our technical library presents information and documentation relating to Predictive Dialers and Auto Dialer software and products.
The PACER and Wizard phone systems are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.
Predictive Dialers - geekbooks.com
Ever wonder how telemarketers can hit so many phone numbers in so little time?
It's simple ... they use devices known as predictive dialers. One of these devilish devices can dial more numbers than a whole roomful of retirees on a caffeine binge.
Predictive dialers are amazing devices. Without a predictive dialer, a company can only make so many connections per hour. Add one of these systems and the company can increase its telemarketing efforts by an exponential margin.
There's a huge selection of predictive dialing systems on the market today. Companies can choose from literally dozens of developers, with solutions to meet the needs of every firm--from the very smallest to the very largest. With developers including Noble Systems, Spitfire Predictives, Calltrol, Digisoft, Sundial, and Marketel, it seems like the choices are infinite.
While the trade journals may tout one system over another, it's always wise to compare apples to apples. One magazine's big fat juicy watermelon of a predictive dialing system won't necessarily fit in your company's pie.
There are a number of key points to keep in mind...
When implementing a predictive dialer, the goal is to increase agent effectiveness, as operational efficiency is enhanced. Just as importantly, a company should choose a system which easily expands to meet their needs.
Superior answering machine detection is key. You want your system to sniff out the voice mail boxes and deal with them accordingly. Anything less is counterproductive.
Make sure that the predictive dialing system you choose is customizable. An out of the box solution might work in some situations, but it won't work in all industries, and it very well might not work in your shop.
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