Computer Telephony Integration (CTI)

This section of our technical library presents information and documentation relating to Computer Telephony and Computer Telephony Integration software and products. Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Latest Computer Telephony Articles

• The Day The Old Telephony Died
• Get computer telephony right & restore public confidence in call centres
• Web Telephony: It’s What’s Next
• FCC Takes VoIP Regulation Out of State's Hands
• Table Is Set for Web Telephony
• VoIP Case Study: Fashion Designer Gets Hip to IP
• CTI's Role in CRM Solutions
• The Impact of VoIP on the Customer Service Experience
• Can Voice over IP transform the way you do business?
• IP Poised To Storm The Call Center
• The Question Of Return On Investment Of VoIP
• What Is VoIP and How Does It Work
• How VoIP Compatible Headsets Enhance Performance and Productivity
• Web Phones, Demystified
• Using The Net As A Phone
• Internet phone development heats up
• Goodbye Copper Wire, Hello Internet Phone
• Phone over the Internet is last nail in landline coffin
• Can The Internet Help Lower Your Phone Bill?
• Consumer Watch: Internet Phone Savings
• Five Steps to Choosing an Internet Phone Service
• Web Phones, Demystified
• In Emergency, Web Phone Options Limited
• Internet Phones: The Cheaper Alternative to Calling Home
• Web phones: Less cost, more hassles
• Voice Mail and Computer Telephony Glossary
• Corporate World Using Internet Phone
• Internet telephony: Talk is cheap
• VoIP vs. LD rates
• CTI in CRM Solutions

CTI and Remote Agents

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of cti products that facilitate and promote this capability. Our CTI software, when combined with our analog and digital call center phone systems, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. Calls arriving at your call center can now be routed transparently to your work at home staff members, just as if they were working from your call center. Work at home employees can likewise initiate calls through our phone systems and software in the same manner. You have complete control of this environment thanks to our monitoring software.

The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, please view our Telecommuting Software page or download our video presentation.

• Computer Telephony Integration - CTI software that enhances existing PC, Web, and Unix applications with telephony features. Launch programs based upon caller-ID, DNIS, IVR, and Predictive Dialing. Statistics, graphics and reports available.