DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
Security
TELEMATION provides critical security against unauthorized access. All functions and
data files can be protected. Users control access by assigning security privileges to
agents.
The security codes grant or deny access according to assigned security levels.
Agent Login
Before entering TELEMATION, each agent must enter a valid user ID and password. Once
validated, the agent is granted access to only those functions permitted within the
prescribed security level.
Users can also assign TELEMATION screens a privilege level. Thus, screens with
sensitive data can be accessed only by agents with the appropriate privilege.
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