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DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
System Monitor
This utility lets users monitor the activities of agents
as they
perform specific tasks. This feature is independent of terminal type and can be used from
any station or from a remote location with dial-up. Individual statistics on each
agent and
task can be kept and reported in detail.
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