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DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
Statistics
Statistics are critical to most call centers,
especially if the agent is compensated based upon sales performance. TELEMATION monitors
agent performance and provides accurate statistics reporting.
With TELEMATION, users can track virtually every keystroke
entered by the agent. Reports are generated from a statistics journal that shows the average
phone calls per hour, length of calls, number of successful calls, orders received and
much more.
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