Customer Relationship Management

This section of our technical library presents information and documentation relating to CRM Solutions and Customer relationship management software and products. Providing timely customer contact information is vital to maintaining successful business environment. Accurate information provided in an organized and thoughtful manner is the key to any business success. TELEMATION, our CRM and contact center software, was built on this foundation. The ability to modify your Customer Relationship Management software is just as important in this ever changing business environment. Our customer contact management and CRM call center software was developed initially with this concept. Our Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.

TELEMATION is a CRM software system that provides valuable information to service agents when they are assisting customers either on the phone or through other media. Telemation has a rich set of CRM software features plus includes a user friendly CRM development toolkit that empowers our customers with the ability to make their own customized changes to Telemation. Applications typically would include Contact Management, Help Desk, Customer Service, Fund Raising, and Catalog Sales to name only a few. The package also fits both B2B and B2C requirements.

Telemation Software Features

CTI option for inbound and outbound operations. Development system for TELEMATION. Customer/Prospect Management. Multiple campaigns. Appointment scheduling. Follow-up date calculation. Contact history. Literature fulfillment. Mass-mailing system. Flexible script generation and prompting. Handy user help displays. Flexible and extensive system and agent statistics. Extensive standard and custom reports. Import/Export conversion between computer systems. System monitoring. Complete system and data security. Order entry and tracking system.