"CRM Best Practices" Articles

This section of our technical library presents information and documentation relating to CRM Solutions, specifically CRM Best Practices and Customer relationship management software and products. Providing customer service is vital to maintaining successful business relationships. Accurate and timely information provided in a professional manner is the key to any business and service operation. Telemation, our CRM software application, was built on this foundation. But the flexibility to change is just as important in this dynamic business environment.

Telemation call center software was designed with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation CRM software as their solution.

Our Telemation CRM solution is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, Telemation is the CRM software solution of choice. The following are articles relating to CRM, specifically "CRM Best Practices".

• CRM Customer Relationship Management Resources
• The 6 Most Overlooked Customer Touch Points
• CRM and Customer Profitability
• Best CRM Strategy for Small Businesses
• Best Practices for Customer Success Stories
• The CEO and CRM
• CRM software installation or business solution?
• Data Critical To IT Sales
• Open Source Business Software One of Best Kept Secrets On the Web
• Successful CRM Implementation: Expect the Unexpected
• Multi-media Contact Centers
• Why CRM Is So Hard and What To Do About It
• State of the Art Lead Tracking
• Is Your CRM System Doomed To Fail?
• The Future of Stand-Alone CRM
• Can Small Companies Benefit From CRM?
• CRM Best Practices
• What Are Best Practices for Achieving B2B Marketing Loyalty?
• Best Practices and Customer Relationship Management (CRM)
• CRM, Success, and Best Practices
• CRM, Success, and Best Practices (Part II)
• Customer Relationship Management Strategies

CRM Software - Power, Flexibility and Control

Each call center is unique and today’s Customer Relationship Management software must address this. Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage any number of marketing and sales campaigns. With Telemation call center software, you are never locked into CRM systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers.

CRM Software with Telephony and Web Integration

Telemation CRM Software is CTI enabled with the PACER Predictive Dialer phone system including ACD and IVR with Text To Speech capability. Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.

But that’s just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.

One Stop Call Center CRM Solution