Computer Telephony Integration

This section of our technical library presents information and documentation relating to CTI Computer Telephony Integration software and products. Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

By ECT News Syndication

"After many years of testing, VoIP is finally ready, and major industry players are committing to mass-market deployment of their VoIP services," The Yankee Group said in a statement. The success of Vonage, which now dominates the U.S. VoIP market, has spurred a dramatic response from major telephony players. AT&T, Verizon and Qwest have committed to local VoIP rollout strategies for 2004, the market research firm said.

The number of US Internet telephony subscribers is expected to grow to 1 million by the end of this year and reach 17.5 million by 2008, according to a study released Monday by the Yankee Group.

The Yankee Group, a communications and networking market research and consulting firm, said the number of U.S. Internet telephony (VoIP) subscribers will increase more than 100 times over the next several years from the 131,000 in 2003.

"After many years of testing, VoIP is finally ready, and major industry players are committing to mass-market deployment of their VoIP services," The Yankee Group said in a statement.

The success of Vonage, which now dominates the U.S. VoIP market, has spurred a dramatic response from major telephony players. AT&T (NYSE: T) , Verizon and Qwest have committed to local VoIP rollout strategies for 2004, the market research firm said.

"These companies have the potential to capitalize on the market's momentum," says Kate Griffin, Consumer Technologies & Services senior analyst. "Operators that brave the uncertainty and enter the VoIP market will gain the ability to define the service and set consumer expectations."