SITEMAP - Computer Telephony Integration (CTI) (2)

This section of our technical library presents information and documentation relating to CTI and Computer Telephony Integration software and products. Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

• Computer Telephone Integration: Dictionary Entry and Meaning
• What is computer telephony integration?
• CTI Universal Softphone Features
• CTI Universal Softphone API
• Header Files and Data Structures
• Routines
• Response Types
• Sample Message Handler
• CTI (Computer Telephony Integration) Glossary
• CTI Glossary Terms 0-A
• CTI Glossary Terms B-C
• CTI Glossary Terms D-H
• CTI Glossary Terms I-M
• CTI Glossary Terms N-Q
• CTI Glossary Terms R-S
• CTI Glossary Terms T-Z
• Text To Speech List Of Products
• Client-Based CTI: Integrated Products Make It Mainstream
• IP telephony: the ringing gets louder
• Free Net telephony takes off
• Hybrid telephony is getting through
• Unwiring broadband
• How VoIP Works (Intro)
• How VoIP Works (1)
• How VoIP Works (2)
• How VoIP Works (3)
• How VoIP Works (4)
• How VoIP Works (5)
• What Is Internet Telephony
• VoIP Isn't Hype Any Longer
• Rural telephony: the missing link
• Hello, It's IP Telephony
• Will mobile be the death of fixed line telephony?
• The Rebirth of IP telephony
• Dr Reddy's Uses IP Phones to Reduce Cost
• Voice over IP and Security
• IP telephony starts making inroads
• Managed Telephony and IP Centrex Are Long-Term IP Voice Service Winners for Business, According to Gartner
• Voice over internet protocol soar
• US Internet Telephony Users To Reach One Million in 2004
• Plans to Implement Voice Over Internet Protocol Soar, According to Global Survey of Senior Executives
• Companies' infrastructures feel that VoIP effect
• Computer Telephony for the Enterprise
• Computer Telephony for the Enterprise (2)
• CTI Computer Telephony for the Enterprise (3)
• Telephony for the Enterprise (4)
• CTI Software for the Enterprise (5)
• Computer Software for the Enterprise (6)
• Computer Telephony Software for the Enterprise (7)
• CTI Telephony Software for the Enterprise (8)
• CTI Telephony for the Enterprise (9)
• Deployment of IP Telephony Accelerating Rapidly
• Computer Telephony Integration and Its Applications
• VOIP Best Practices
• IP Telephony Jumpstarts IVR
• The Day The Old Telephony Died
• Get computer telephony right & restore public confidence in call centres
• Web Telephony: It’s What’s Next
• FCC Takes VoIP Regulation Out of State's Hands
• Table Is Set for Web Telephony
• VoIP Case Study: Fashion Designer Gets Hip to IP
• CTI's Role in CRM Solutions
• The Impact of VoIP on the Customer Service Experience
• Can Voice over IP transform the way you do business?
• IP Poised To Storm The Call Center
• The Question Of Return On Investment Of VoIP
• What Is VoIP and How Does It Work
• How VoIP Compatible Headsets Enhance Performance and Productivity
• Web Phones, Demystified
• Using The Net As A Phone
• Internet phone development heats up
• Goodbye Copper Wire, Hello Internet Phone
• Phone over the Internet is last nail in landline coffin
• Can The Internet Help Lower Your Phone Bill?
• Consumer Watch: Internet Phone Savings
• Five Steps to Choosing an Internet Phone Service
• Web Phones, Demystified
• In Emergency, Web Phone Options Limited
• Internet Phones: The Cheaper Alternative to Calling Home
• Web phones: Less cost, more hassles
• Voice Mail and Computer Telephony Glossary
• Corporate World Using Internet Phone
• Internet telephony: Talk is cheap
• VoIP vs. LD rates
• CTI in CRM Solutions