SITEMAP - Customer Relationship Management (CRM)

This section of our technical library presents information and documentation relating to CRM Solutions and Customer relationship management software and products. Providing customer service is vital to maintaining successful business relationships. Accurate and timely information provided in a professional manner is the key to any business and service operation. Telemation, our CRM software application, was built on this foundation. But the flexibility to change is just as important in this dynamic business environment. Telemation call center software was designed with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation CRM software as their solution. Our Telemation CRM solution is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, Telemation is the CRM software solution of choice.

• Global CRM sales to hit $11bn by 2008
• CRM Success Stories Are Abundant
• Banking Innovations - Does CRM Qualify?
• CRM Best Practices - CRMDaily
• CRM Best Practices: The Long-Sought Definition of 'CRM' Revealed
• CRM Best Practices: ABCs of Creating a CRM Strategy
• CRM Best Practices: Creating a CRM Action Plan
• CRM Best Practices: Winning Executive Buy-In
• CRM Best Practices: Building CRM Teams and Teamwork
• CRM Best Practices: Conducting a Needs Assessment
• CRM Best Practices: Creating a Budget
• CRM Best Practices: Goal Setting, Project Planning
• CRM Best Practices: Working With Consultants
• CRM Best Practices: Creating a Shortlist
• CRM Best Practices: Selecting an Application
• CRM Best Practices: Application Customization
• CRM Best Practices: Getting the Best Deal
• CRM Best Practices: Planning the Rollout
• CRM Best Practices: Working with Customer Data
• CRM Best Practices: Monitoring Project Progress
• How to make CRM work
• Digging Deep And Staying Focused With Enterprise CRM
• Solving The Puzzle Of CRM Solutions
• Online Competitive Advantage Is All About Your CRM Systems!
• The Role Of Logging And Monitoring In Customer Relationship Management
• CRM Provides Significant Competitive Advantages
• CRM Is the Next Critical Link in Building the Supply Chain
• CRM: Customer Care Goes End-To-End
• CRM: Customer Care Goes End-To-End (2)
• CRM: Customer Care Goes End-To-End (3)
• Know Your Customer
• CRM Retail Market Explodes
• Real Time Profiling
• Is it Time to Unplug Your Electronic Support?
• Web Enabled Customer Relationship Management: Today's Reality - Tomorrow's Vision
• Strategies for Online Customer Service Success
• e-CRM Billing Direction
• Making Profit With eCRM
• Halifax Card Services
• Why We Fail at Intimacy: Falling Short at the Promise of Relationship Marketing
• Restoring Response in Difficult Markets Through Value Management
• The Importance of Customer Communications
• The Five Essentials of Multi-channel Marketing
• Beyond Relationship Marketing: The Rise of Collaborative Marketing
• What to Do with Gold Customers
• Managing Customer Relationships with Email
• From CRM to CR & RM
• Surviving and Thriving in the Age of the Customer
• When Brands Become Invisible
• IS CRM Truly Ready To Be Wireless?
• CRM systems in the call center: Help or harm?
• Wireless CRM Awaits
• CRM lifts council efficiency
• One-to-One CRM with Predictive Analytics
• Analyst: CRM Spending Will Lag in 2005
• CRM and Supply-Chain Spending
• Corporate culture vs CRM
• Leveraging Predictive Analytics in Marketing Campaigns
• Insurance Agencies Find Benefit in CRM Technology
• What's the Difference Between CRM and PRM?
• Maximizing CRM ROI
• CRM: Delivering the business case
• Online contact management services
• Car Dealers Rev CRM To Manage Net Leads
• Best Software strategizes for midmarket dominance
• Customer Analytics: It's All About Behavior
• Technology for Optimizing Customer Relationships
• Interactive Direct Marketing Through CRM
• Taking the 'R' Out of CRM
• Building a Great Customer Relationship Management Strategy
• Data Mining and CRM
• Finding the Customer in Transaction Data
• Measuring Your Company’s ROC (Return on Customer)
• Behavior-Based Marketing: Adding Intelligence to Consumer Marketing and CRM
• Gaining Insight to Customer Behavior Through The Use of Time Series Data
• Increasing Customer Value by Integrating Data Mining and Campaign Management Software
• Why Bad Things Happen to Good New Products
• Customer Service Doesn't Cut It Anymore
• Thinking CRM: How You Can Use Customer Relationship Management To Grow Your Business
• RAMP Up Your Brand—Sledgehammers and Service Brand Preference
• Why Content Management Fails
• Optimizing Customer Experiences: Bridging Front-Office Contact Centers and Back-Office Departments
• Optimizing Customer Experiences: Bridging Front-Office Contact Centers and Back-Office Departments
• Creating an All-Star Contact Center Team: Your Customers are the Coach
• Is Your Customer Part of Your Benchmark Process?
• Should You Take Care of Your Customers?
• How to get better ROI out of your existing CRM
• CRM Best Practices: TCO and ROI
• CRM naysayers have it all wrong
• CRM and Information Technology
• Goodbye CRM, Hello eBRM
• What Is a Customer Relationship Management (CRM) System?
• Software and Systems: The Disciplines of CRM
• Web-Based Systems Help CRM Penetrate Mid-Market
• Hidden Costs of Online CRM
• Hidden Costs of Online CRM - Part 2
• Making the CRM Value Case for Change
• CRM Implementations: What Have We Learned?
• Neuromarketing: Unlocking the Decision-Making Process
• Contact Center Simulation – Taking the Guesswork Out of Contact Center System Design
• Differentiated Customer Retention
• Customers Expect Much of Call Centers
• Defining CRM: Finding the Distinctions in an Overused Buzzword
• CRM Statistics: Who's the Real Market Leader?
• How Can You Guarantee ROI on CRM?
• Best Practices for CRM Implementations
• CRM Best Practice? Earning Loyalty One Customer at a Time
• Improving Selling
• Justifying a Knowledge-Enabled CRM Initiative
• Reinventing CRM Through Technology
• 5 Magnets Guaranteed to Draw New Customers to Your Business
• 6 Ways to Increase Your Customers
• Planning Your Way to Success
• Making CRM Work in Uncertain Times
• Government Agencies Look To CRM Software
• Process, integration key to CRM success
• The Call Light's On -- But Is Anyone Home?
• The Customer Experience Management Concept
• The Customer Experience Management Concept - CEM and the Loyalty Curve
• The Customer Experience Management Concept - Categories of Customer Interaction
• The Customer Experience Management Concept - What does CEM look like?
• The Customer Experience Management Concept - Alignment
• The Customer Experience Management Concept - Tools and Methods
• The Customer Experience Management Concept - Conclusion
• Will CRM Put You Out of Business?
• 5 Ways to Refocus Your CRM Efforts
• The Technical Side of CRM
• Using Open Source Software To Compete With The “Big Guys”