SITEMAP - CRM (1)  (2)  (3)  (4)  (5) 

This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products. Telemation is a key product that aids companies in providing customer service, which is so vital to maintaining successful business relationships. Accurate information provided in a business-like manner is crucial to any business or service operation.

Telemation, our customer contact management and crm software application, was built with the flexibility to change. That is why so many contact center managers, with unique and ever changing requirements, have chosen and continue to use Telemation software as their CRM solution of choice. When you need to quickly implement a new calling program or change existing ones, Telemation is the right choice for the right time.

• CRM: Establishing CRM ROI
• DSC Website Ranks #1 in SPI Report for CRM
• CRM Customer Relationship Management Resources
• Nine steps to make the CRM case
• The Future of CRM Technology
• Banks Embrace CRM Technology
• CRM Applications Serve Employees, Customers, and Partners
• Do You Need CRM?
• Getting (Re)Started with Relationship Marketing
• Beyond the Basics: The Value of Integrated CRM - page 1
• Beyond the Basics: The Value of Integrated CRM - page 2
• Beyond the Basics: The Value of Integrated CRM - page 3
• CRM Meets Web Analytics
• Does CRM = Sales Effectiveness or Sales Ineffectiveness?
• Measurement Mantra: Measure Now and Measure Often
• Leveraging Customer Feedback to Build Loyalty
• CRM Software Features
• CTI option for inbound and outbound operations.
• Development system for TELEMATION.
• Customer/Prospect Management.
• Multiple campaigns.
• Appointment scheduling.
• Follow-up date calculation.
• Contact history.
• Literature fulfillment.
• Mass-mailing system.
• Flexible script generation and prompting.
• Handy user help displays.
• Flexible and extensive system and agent statistics.
• Extensive standard and custom reports.
• Import/Export conversion between computer systems.
• System monitoring.
• Complete system and data security.
• Order entry and tracking system.
• How to Choose CRM Software
• The Disciplines of CRM
• CRM Strategies for Managing Service Operations
• A Guide to Evaluating CRM Software
• Building a customer relationship management strategy
• Customer Relationship Management
• Customer Relationship Management: Practical Tips for Successful Implementation
• Call Centers + CTI = CRM
• CRM in the call center and contact center
• CRM in the call center and contact center - page 2
• CRM in the call center and contact center - page 3
• CRM in the call center and contact center - page 4
• CRM in the call center and contact center - page 5
• What is not CRM?
• The Holmes Group Turns To CRM for the Human Touch
• Smart Practices for CRM Processes
• The CRM Journey
• CRM Is Not Bad, It's Just Drawn That Way
• What’s the Real Secret to Sales Effectiveness? Customer Commitment
• The Sales Effectiveness Ecosystem: How to Increase Sales Productivity
• The Importance of Organization Structure and Processes in Effective Sales Strategy
• A No-nonsense Approach to Organizational Alignment
• Speaking CRM
• Benefits of an ‘On-Demand’ CRM solution
• Mass Production of Customer Relationships Increases Efficiency
• CRM Applications—Know Thy Place
• Will Vendors ever be able to understand user requirements?
• CRM With No Money Down
• CRM: A small revolution?
• CRM ROI: Creating a Business Case
• Page 2 - CRM ROI: Creating a Business Case
• Page 3 - CRM ROI: Creating a Business Case
• Page 4 - CRM ROI: Creating a Business Case
• Page 5 - CRM ROI: Creating a Business Case
• ROI: Gateway To Implementation or Road Map to Success?
• ROI and Training: A Leadership Issue
• ROI and Customer Performance Metrics
• Best Practices and Customer Relationship Management (CRM)
• CRM, Success, and Best Practices
• (Page 2) CRM, Success, and Best Practices (CRM and Success)
• CRM, Success, and Best Practices II
• CRM, Success, and Best Practices II (Model Components)
• CRM, Success, and Best Practices II (Results)
• Back To The Future: A Retrospective and Forward Look at CRM
• (Page 2) A Retrospective and Forward Look at CRM
• (Page 3) A Retrospective and Forward Look at CRM
• (Page 4) A Retrospective and Forward Look at CRM