DSC (Database Systems Corp.) now offers an affordable and expandable voice blast phone system using analog phone lines. Features include our easy to use Voice Broadcast Wizard that leads you step by step through the definition of your own outbound phone applications. You can program your own system or we can provide you with a custom voice application. These applications can be easily ported to our PACER digital T1 phone system when your call volume requires a larger system.

Our voice broadcasting system is not a kit! We fully integrate our voice broadcasting software and hardware at our facility. You simply unbox our dialer and plug in your analog phone lines. Upload your lists and start dialing.

• New Office Environment PC (Monitor Optional)
• 4, 8, or 12 Analog Line Configurations
• New Intel/Dialogic Telephony Card(s)
• Windows OS
• DSC Phone Software
• Automatic FTC "Opt Out" Compliance
• Multiple Voice Broadcast Programs
• VB Wizard Software
• Text To Speech Integration
• Touch Phone Navigation
• Information Service
• Call Recording
• Message Forwarding
• Easy Upgrade to T1 PACER Systems

• Customized Voice Broadcast Programs Using IVR Wizard
• Concurrent Inbound IVR functionality
• LINUX, Unix, Windows Development Kit
• Custom VB Application Development
• XML Push Voice Messaging
• Professional Voice Over Messages
• CRM Expansion Option with Agent Support
• Easy Upgrade to PACER Systems with T1 Phone Lines

Opt Out

Because of the new FTC regulations, it is now more important than ever that your message dialer gives message recipients the option to not receive any more phone calls. The WIZARD phone dialer has an automatic "Opt Out" option that lets the recipient simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in the WIZARD dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad.This totally automates the "Opt Out" process, requiring no human intervention, and satisfying the new FTC rules.

• Broadcast messages to either individuals or to answering machines
  and individuals with different messages.
• Do Not Call checks for bulk message call blast campaigns
• Voice blast messages to millions of households
• Computer generated calls for alerts and automatic
  event notifications such as system failures
• Single Message broadcast using XML Push
• Customized touchphone responses
• Database access and update
• Text To Speech Data Conversions
• Email notification of call results or voicemail
• Remote database access with XML Pull
• Call transfer to live agents with intelligent
  call routing
• Remote call transfer through dial out
• Timeout features and call control options
• Touchphone response control for both parties
• Bulk message blast with low flat rates
• Comprehensive online reporting and call management
• Professional voice over talent for on hold message voice overs

• Simple Voice Broadcast - This is a basic call where the phone system dials from a list and plays one standard message either to an individual, or to an individual and an answering machine. No person or agent is required to talk with the contacted party who in turn simply listens to the message. This technique could be useful when you wish to simply provide information or announce an event, provide medication reminders, or request an action from the contacted individual.



• Custom Voice Broadcast Messages - This is similar to the Simple Voice Broadcasting but the phone system plays a customized message based upon the number dialed. Unique items of information can be inserted into a standard message. Likewise the entire message could be unique for each number or based upon demographic items in the call list database. The message itself could be stored in the database. This technique could be useful when you wish to perform targeted marketing or if you want to provide custom reminders with names, addresses, amounts, dates or times included in the message.


• Voice Broadcasting and Touchphone Response - This method expands the prior call technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of call broadcast dialing does not require that an agent be available to handle this call.
  
  To hear an example of this type of message, click the Phone Announcement button.



• Voice Broadcasting and Call Transfer - This is similar to the prior call technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.



• "Smart" Message Dialing - This type of calling campaign blends Voice Broadcasting with Predictive Dialing and can produce very productive results. Call broadcast messages are played to the called individual, and if the person expresses an interest in your product or service, the call can be routed immediately to a group of agents who are actively standing by to accept calls. This type of call works well when a call center is behind the message broadcast campaign. You have effectively transformed an outbound call center into a more productive inbound center.

Click to Run Sample Reports

To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page. These services can be provided to you at affordable prices and can put a finishing touch on your voice broadcasting campaign. The voice recordings can be produced in minimal time at a professional recording studio.

• Automating routine calls thereby freeing employees to
  concentrate on more complex duties
• Providing high volume contacts and notifications
• Expanding hours of operation
• Speeding response times to message recipients
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support
• Reducing the cost of employee or call center agent turnover

• Consumer information
• Satisfaction Surveys
• Employee Benefit Surveys
• Market Research Surveys
• Locator Services
• Customer Service
• Literature Fulfillment
• Company updates
• Appointment Reminders
• Membership renewals
• Subscription renewals
• Customer preferences data
• Petitions and citizen polling
• Event invitations
• Special offers & incentives
• Warrantee renewals
• New service offerings
• Credit Card Processing
• Order Status
• Voice Mail Software
• Inventory Confirmation
• Account Status
• Lead Generation & Capture
• Phone Contests and Opinion Polls

Contact DSC to learn more about our voice broadcasting and call broadcast system.