Voice Broadcasting Example

Voice broadcasting can be applied to many applications, from business to government and community notification. The following is an example of one use of this powerful communications tool. Simply click on the graphic or text to view this application.

Delivery Confirmation System

Droid App

DSC now lets you manage your voice broadcasting campaigns using your Droid and iPhone smartphones. The following easy to use functions are available to smartphone users.

• Login to your account
• Select a list of phone numbers to call
• Select saved recordings to broadcast
• Record messages by calling our service
• Start and Stop a voice broadcast
• Monitor the voice broadcast in progress

Voice Broadcasting Service

• Broadcast messages to either individuals or to answering machines
  and individuals with different messages.
• Do Not Call checks for bulk message blast campaigns
• Voice blast messages to millions of households
• Computer generated calls for alerts and automatic
  event notifications such as system failures
• Single Message broadcast using XML Push
• Hearing Impaired TDD / TTY Phone device support
• Customized touchphone responses
• Database access and update
• Automatic FTC "Opt Out" Compliance
• Text To Speech Data Conversions
• Email notification of call results or voicemail
• Remote database access with XML Pull
• Call transfer to live agents with intelligent
  call routing
• Remote call transfer through dial out
• Timeout features and call control options
• Touchphone response control for both parties
• Bulk message blast with low flat rates
• Comprehensive online reporting and call management
• Professional voice over talent for on hold message voice overs

Complete Systems Voice Broadcasting Dialer DSC now offers an affordable and expandable voice mail broadcasting analog phone system. This 4 line VB system includes our VB Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom VB application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system. DSC provides voice broadcast software including our VB wizard development tool for creating Voice Broadcasting applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.

Personalized And Customized Voice Messages

Voice Broadcasting Simulation Models

Call Center Simulation

To assist our clients with estimating the resources required to perform a voice broadcasting campaign, Database Systems Corp. provides a simulation model. This model accepts broadcast campaign parameters such as list size and message lengths and estimates the resources required to perform this campaign.

There are two basic types of voice broadcasting campaigns - a simple Message Only and a "Press Through". A "Press Through" campaign allows the call recipient to press a phone key to transfer talk with one of your representatives. A "Press Through" call requires 2 lines during the communications process - one line for the initial outbound call and the second line for the transfer to an outside number. These resources are consumed as long as both parties continue talking. To simulate this type of campaign requires additional information about the phone configuration.

The voice broadcasting simulation model can also estimate your total costs and potential revenue return on each different campaign.

Types of Voice Broadcast Campaigns

• Simple Voice Broadcast - This is a basic call where the phone system dials from a list and plays one standard message either to an individual, or to an individual and an answering machine. No person or agent is required to talk with the contacted party who in turn simply listens to the message. This technique could be useful when you wish to simply provide information or announce an event, provide a medication reminder, or request an action from the contacted individual.



• Custom Voice Broadcast Messages - This is similar to the Simple Voice Broadcasting but the phone system plays a customized message based upon the number dialed. Unique items of information can be inserted into a standard message. Likewise the entire message could be unique for each number or based upon demographic items in the call list database. The message itself could be stored in the database. This technique could be useful when you wish to perform targeted marketing or if you want to provide custom reminders with names, addresses, amounts, dates or times included in the message.


• Voice Broadcasting and Touchphone Response - This method expands the prior call technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of call broadcast dialing does not require that an agent be available to handle this call.
  
  To hear an example of this type of message, click the Phone Announcement button.



• Voice Broadcasting and Call Transfer - This is similar to the prior call technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.



• "Smart" Message Dialing - This type of calling campaign blends Voice Broadcasting with Predictive Dialing and can produce very productive results. Call broadcast messages are played to the called individual, and if the person expresses an interest in your product or service, the call can be routed immediately to a group of agents who are actively standing by to accept calls. This type of call works well when a call center is behind the message broadcast campaign. You have effectively transformed an outbound call center into a more productive inbound center.

Automatic "Opt Out" Features and FTC Compliance

More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.

Opt Out Information

Because of the new FTC regulations, it is now more important than ever that your automatic message dialer gives call recipients the option to be removed from your calling lists. Our voice broadcasting phone dialer has an automatic "Opt Out" option that lets the recipient simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in the PACER and WIZARD dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad. This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.

Power and Flexibility

Click to Run Sample Reports

Online Voice Broadcasting Reports

XML Push Automatic Phone Messaging

Professional Voice Recording

To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page. These services can be provided to you at affordable prices and can put a finishing touch on your voice broadcasting campaign. The voice recordings can be produced in minimal time at a professional recording studio.

The Benefits of Voice Broadcasting

• Providing high volume contacts and notifications
• Expanding hours of operation
• Automating routine calls thereby freeing employees to
  concentrate on more complex duties
• Speeding response times to message recipients
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support
• Reducing the cost of employee or call center agent turnover

Voice Broadcast Applications

• Company updates
• Appointment Reminders
• Membership renewals
• Medication Alarms
• Subscription renewals
• Customer preferences data
• Petitions and citizen polling
• Event invitations
• Special offers & incentives
• Warrantee renewals
• New service offerings
• Consumer information
• Satisfaction Surveys
• Employee Benefit Surveys
• Market Research Surveys
• Locator Services
• Customer Service
• Literature Fulfillment
• Credit Card Processing
• Order Status
• Voice Mail Software
• Inventory Confirmation
• Account Status
• Lead Generation & Capture
• Phone Contests and Opinion Polls