As designers of voice broadcast systems and voice messaging software, Database Systems Corp. (DSC) is uniquely positioned to manage your voice broadcast services saving your company both time and money.

Because our voice broadcast outsourcing system was created in-house, we can deliver comprehensive voice broadcast services quickly -- providing you with a competitive advantage in the marketplace. Plus you will find our inbound and outbound telemarketing services to be quite affordable.

Online Registration

DSC now provides an online signup for both non-profit and business organizations wishing to use our voice broadcasting outsourcing services. Signup is easy and free! Our competitive rates are affordable, even for the smallest calling campaign.

Use this form to obtain a quotation and pricing information with no obligation until you are ready to start calling and provide us with your payment information.

Both emergency and non-emergency voice broadcasting services can be provided by DSC.

To register online, click on the the online registration image or button on the right.

iPhone App

DSC now lets you manage your voice broadcasting campaigns using your iPhone (and Droid). The following easy to use functions are available to smartphone users.

• Login to your account
• Select a list of phone numbers to call
• Select saved recordings to broadcast
• Record messages by calling our service
• Start and Stop a voice broadcast
• Monitor the voice broadcast in progress

Try Before You Buy

FTC Compliant Automatic "Opt Out" Features

Opt Out

Because of the new FTC regulations, it is now more important than ever that your automatic dialer gives call recipients the option to be removed from your calling lists. Our auto dialer phone system has an automatic "Opt Out" option that lets the recipient simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in our dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad. This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.

Types of Voice Broadcast Campaigns

• Simple Voice Broadcasting - This is a basic call where the phone system dials from a list and plays a standard voice message either to an individual, an answering machine, or both. No person or agent is required to talk with the contacted party who in turn simply listens to the voice message. This voice messaging technique could be useful when you wish to simply provide reminders or announce an event, provide a medication reminder, or request an action from the contacted individual.



• Custom Voice Broadcast Messages - Similar to the Simple Voice Broadcast but the phone system plays a customized message based upon the number dialed. Unique items of information can be inserted into a standard voice messaging alert. Likewise the entire message could be unique for each number or based upon demographic items in the call list database. The voice message itself could be stored in the database. This voice messaging technique could be useful when you wish to perform targeted marketing or if you want to provide custom reminders with names, addresses, amounts, dates or times included in the voice message.


• Voice Broadcast and Touchphone Response - This method expands the prior call technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of voice messaging does not require that an agent be available to handle this call.
  
  To hear an example of this type of message, click the Phone Announcement button.



• Voice Broadcast and Call Transfer - This is similar to the prior voice messaging technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.



• "Smart" Message Dialing - This type of calling campaign blends Voice Broadcast with Predictive Dialing and can produce very effective results. Voice Messages are played to the called individual, and if the person expresses an interest in your product or service, the call can be routed immediately to a group of agents who are actively standing by to accept calls. This type of call works well when a call center is behind the message broadcast campaign. You have effectively transformed an outbound call center into a more productive inbound center.

Voice Broadcasting Simulation Models

Call Center Simulation

To assist our clients with estimating the resources required to perform a voice broadcasting campaign, Database Systems Corp. provides a simulation model. This model accepts broadcast campaign parameters such as list size and message lengths and estimates the resources required to perform this campaign.

There are two basic types of voice broadcasting campaigns - a simple Message Only and a "Press Through". A "Press Through" campaign allows the call recipient to press a phone key to transfer talk with one of your representatives. A "Press Through" call requires 2 lines during the communications process - one line for the initial outbound call and the second line for the transfer to an outside number. These resources are consumed as long as both parties continue talking. To simulate this type of campaign requires additional information about the phone configuration.

The voice broadcasting simulation model can also estimate your total costs and potential revenue return on each different campaign.

Online Client Service Center

Database offers its clients both inbound and outbound telemarketing services with the ability to manage their own IVR and Voice Broadcasting campaigns online. After signing up for our call center services, you can login to your own account with a unique user id and password. IVR clients can view activity reports on a real-time basis.

Voice Broadcast clients can download voice recordings and call lists and even manage the start and end of their calling campaigns. Users can view call campaign reports and the percentage of completion.

What We Provide

Click to Run Sample Reports

• Outbound Telemarketing Services
• Voice Broadcast Services
• 800# Services
• Campaign Development and Design
• Implementation
• Voice Broadcast Hosting
• Custom Reporting
• Voice Broadcast Software and Database Integration
• Professional Voice Recordings
• Outbound Call Center Services
• Inbound Telemarketing Services
• Quality Transcription Services
• Maintenance

Professional Voice Recording

To achieve the maximum results from your telemarketing services and voice broadcast phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Voice Broadcast and Telemarketing Services