Telemarketing Software and Phone Systems

Database Systems Corp. provides telemarketing software solutions as well as telemarketing phone systems that are ideally suited for call centers and service support organizations. Applications includes CRM and customer data management software as well as computer telephony integration systems. These products help your telemarketers communicate effectively with your clients and prospects. Call back information is maintained as well as customer profiles that assist your telemarketers when on the phone. Our call center phone system is perfectly matched with this software to provide your organization with the most modern technology available. Using these advanced call center solutions, your telemarketers can work from a central location or can work at home. The following is a demonstration and description of our telemarketing and communications products.

Telemarketing Product Demonstrations

Telemarketing Software and CRM Applications

TELEMATION is our award winning Customer Relationship Management (CRM) application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop telemarketing software applications quickly using the robost features found in the Telemation toolkit.

Telemarketing Dialer and Call Center Phone System

The PACER is an outbound telemarketing dialer and call center phone system that handles inbound and outbound telemarketing calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of larger telemarketing equipment. The PACER phone system can connect calls to your employees working at home or in a local or remote office. The PACER telemarketing dialer communicates with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER Demo.

CTI Telemarketing Software

Database Systems Corp. (DSC) Computer Telephony Integration software enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER telemarketing equipment (or your existing call center phone system) with the custom functionality of Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony telemarketing software, your telephone and computer work together to provide cost-saving benefits.

Telemarketers Working From Home

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER outbound telemarketing dialer and phone system, combined with our inbound telemarketing application software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent Call Center page.

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