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Voice Broadcasting and IVR Teleservice Center
Organizations looking for outbound and inbound teleservices can outsource their IVR and voice broadcasting projects at our affordable teleservice center. As designers of Interactive Voice Response IVR systems and Voice Broadcasting software, Database Systems Corp. (DSC) is uniquely positioned to manage your outsourcing programs saving your company both time and money.
Because our products are created in-house, we can deliver comprehensive teleservices quickly -- providing you with a competitive advantage in the marketplace. Plus you will find our inbound and outbound teleservices to be quite affordable.
TRY Before You Buy
And now DSC offers you a "Try Before You Buy" option. Let us create and manage your teleservices campaigns, and you can acquire your own IVR or Voice Broadcast system from us with your outbound teleservices project or Inbound teleservices application already developed and tested. You will find our systems are competitively priced along with our outsourcing services.
Online Teleservice Client Center
Database offers its clients both inbound and outbound teleservices with the ability to manage their own IVR and Voice Broadcasting campaigns online. After signing up for our call center teleservices, you can login to your own account with a unique user id and password. IVR clients can view activity reports on a real-time basis.
Voice Broadcasting clients can download voice recordings and call lists and even manage the start and end of their calling campaigns. Users can view call campaign reports and the percentage of completion.
What We Provide
- Teleservices Outsourcing Programs
- Inbound Teleservices IVR programs
- Outbound Teleservices Voice Broadcasting projects
- Campaign Development and Design
- Online Teleservices Client Center
- Implementation
- Hosting
- Custom Reporting
- Text-To-Speech Converter
- IVR Software and Database Integration
- Professional Voice Recordings
- Quality Transcription Services
- Maintenance
Professional Voice Recording
To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Voice Broadcasting and Outbound Teleservices Outsourcing
- Account Status
- Locator Services
- Shipment Tracking
- Employee Testing/Studies
- Customer Surveys & Loyalty Programs
- Market Research
- Payroll Services
- Voice Mail
- Claims Reporting
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- Message and Recording Service
- Sweepstakes and Contests
- Invoice Payment
- Lead Generation
- Satisfaction Surveys
- Voice Mail and Call Back Systems
- Product Ordering and Fulfillment
- Inventory Services
- Calling Card Services
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According to the May 2001 study "Contact Center Self-Service Costs,"
the costs to handle a transaction at a traditional call center are
$5.00 for a live agent by e-mail,
$5.50 for a live agent by phone,
$7.00 for a live agent by chat.
Compared to the much lower costs with an automated system of
$0.24 for a customer using web self-service,
$0.45 for IVR services transaction.
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- Gartner Group |
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Stamford, CT
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Contact DSC at (602) 265-5968 to learn more about our outbound teleservices and our inbound teleservice call center.
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