CTI Software and Remote Agents
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our CTI Software, combined with our PACER call center phone system, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.
Online Reports
A key feature of our CTI software system is the ability to generate real time reports and graphs. This important measuring system helps you observe and control the performance of your call center and phone system with clear and meaningful displays. Graphs and charts of operational statistics let you measure the effectiveness of each user and campaign. Reports and graphs include both inbound and outbound statistics. The information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting. A complete sample of the reporting capability of our CTI software can be seen by clicking on the graphic to your right.
Universal Softphone Features
Here are some of the robust features of our Universal Softphone:
- Stand-alone User desktop CTI Softphone
- Supports a number of PBX and PC based phone systems
- Full feature CTI Software APIs integrated within your desktop Windows applications
- Same computer telephony software APIs can be linked into your Web based systems
- Add computer telephony integration software to Unix and Linux applications
- Complete CTI software control of your phone system including login and logout
- Ability to make and receive phone calls manually
- Standard features such as call on hold, transfer and redirect are available
- Direct link to individual Voice Mail
- IVR interface with Text To Speech Software
- Link your employee applications with predictive or progressive dialing campaigns
- Screen pops appear on the employee desktop when the Softphone is configured with an inbound call campaign
- Internet enabled, allowing employees to work from home
- Complete administrative control of each Softphone user
- System administration including reports, graphs, user grouping, and call campaign control
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