List Management and Data Mining Software

The power of an outbound call center or customer support organization is the ability to place timely calls with accurate information. Database List Management is the center of our call center technology because of its importance to your organization.

Our phone list manager can filter your customer and prospect database, searching for required contacts and new prospective business. Using our own powerful database tools, the phone list manager schedules calls based upon any user defined search criteria. Phone lists can be static or dynamic, meaning changes made to your information can have a real-time effect upon the criteria used to contact your customers. New criteria can be added instantly, allowing you to data mine your existing customer phone lists.

Our phone list management software lets you import information from virtually any source. Since this list manager can run on Windows, Unix, or Linux operating systems, it can operate as an independent system while communicating with your other call center applications. Customer call backs based on date and time can now be effectively managed throughout your network. With direct links to our CRM application software and Pacer call center phone system, our call phone list manager provides you with a total solution.

Product Demonstrations with List Management Software

Data Mining Software and PACER Phone System

The PACER is a call center phone system supported by our call list management software. This system handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER demo.

List Management and CRM Software

TELEMATION is our award winning customer relationship management (CRM) application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop list management applications quickly using the robost features found in the Telemation toolkit.

List Management Software and Remote Agents

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Calls from your customer lists can now be distributed to both local and remote agents. Our PACER phone system, combined with our CRM application software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent Call Center page.

List Management Software and Computer Telephony

Database Systems Corp. (DSC) Computer Telephony Integration software enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system (or your existing telephone system) with the custom functionality of Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

List Management Software Features

• Data Import Facilities
• Rich Data Mining Features
• Static and Dynamic Lists
• Simultaneous Multiple Campaign Lists
• Phone System Integration
• CRM Application Integration
• CTI Software Integration
• Multiple Data Mining Search Criteria
• Variable Start and End Date/Time
• Maintenance

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