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Text To Voice Software Applications
Text To Voice (TTV) software enriches our inbound and outbound call center phone systems and service.
Our PACER and WIZARD phone systems feature Interactive Voice Response (IVR) and voice broadcasting capability. Other features include predictive dialing, ACD, and digital call recording.
Our IVR system front ends your phone system and collects data from a caller, providing useful information back to this individual. Our Voice Broadcasting system calls individuals, playing a message that may contain information stored in a database.
The IVR and Voice Broadcast systems could fulfill this call function on its own or transfer the call to one of your agents. Likewise it can dial an outside phone number, transferring the call to a third party.
This is all enhanced by our Text-To-Voice software capability that allows variable information extracted from a database (or from the Web) to be converted to audible speech. Practical applications include providing callers with account information, weather updates, sports scores, and stored text messages. The potential application of this technology is limitless!
The Pacer or WIZARD IVR and Voice Broadcasting systems give your organization a 24 by 7 capability, providing around-the-clock information to your callers using Text-To-Voice software.
By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available through our Text To Voice software application. Call centers in particular can become instantly more productive by letting the phone system provide the caller with information and by determining the best service representative to handle other requests.
Phone Applications Support Microsoft SAPI V5.1
Our IVR and voice broadcasting systems support Microsoft SAPI (Speech API), version 5.1 within our Text To Voice applications. This feature allows the integration of many different speech engines including Microsoft Text To Speech and ATT Natural Voices. DSC also can license text to voice software with its systems.
Text To Voice Demonstrations
The following text to voice demonstration includes several voice options and the quality of the text to speech engine used within our call center products and services.
IVR Service with Text To Voice Software
Our award winning IVR system and call center phone system with TTV software may be purchased or we can provide your organization IVR or Voice Broadcast Outsourcing at our own IVR call center.
This "Try before you buy" option lets you test market any toll free campaign quickly, and if successful, you can very easily bring this application in-house.
This also is a very cost effective alternative to acquiring your own phone system if your call volume and activity does not warrant the expense of a new phone installation.
Phone System Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER and WIZARD phone system with IVR and Text-To-Voice software features that you can easily download and view. Included in this presentation are several different phone campaign demonstrations along with an explanation of our IVR with ttv software and online reporting. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER and IVR demonstration.
The Benefits of an IVR Text-To-Voice System
IVR systems with text to voice software can enhance a call center by:
- Supporting Complete 800 number inbound service
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support with Text To Voice converter
- Reducing the cost of call center agent turnover
Such benefits can show an immediate return on investment and make any call center more profitable.
"OPEN" IVR with Text-To-Voice Software
DSC also provides a robost software library for organizations that require complex IVR development. This Software Development Toolkit allows C/C++ programmers to create IVR applications on a wide range of Linux, Unix and Windows servers.
Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications.
PACER and WIZARD IVR systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API’s. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Manua web page.
XML Push Automatic Phone Messaging
The PACER and WIZARD IVR/Voice Broadcasting system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our call center phone system to automatically dial a number and play a recorded message.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
IVR Applications
These are just a few applications for IVR systems with text-to-voice software:
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Market Research Surveys
- Message and Recording Services
- Locator Services
- Customer Service
- Literature Fulfillment
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Phone Contests and Opinion Polls
Professional Voice Recording
To achieve the maximum results from your IVR and text-to-voice system programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Features of our IVR and TTV System
- Text To Voice Software
- Client/Server Architecture
- 800# systems and 900# systems
- DNIS Controlled
- Multiple IVR Scripts
- Play Message and Prompt
- Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- Voice Mail
- Route Caller to Selected Agent Groups
- C or C++ library
- EZTRAN Flow Control
- Database Access and Update
- Text To Voice Software (TTV)
- Mix Messages and Text
- IVR Response Logging and Reports
Text To Voice Product Information
Contact DSC to learn more about our text messaging converter and talking computer system.
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