|
|
Toll Free Phone Systems
Toll free phone numbers (generally using 1 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country at no charge.
Our IVR (interactive voice response) and toll free phone system adds another dimension to our PACER call center solutions. An IVR processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension. It enhances the PACER’s current robust features of predictive dialing, ACD, and digital call recording.
This 800 number solution acts as a toll free answering system, front ending your phone, collecting useful information from a caller before the call is transferred to an agent. And the IVR system could fulfill the caller’s request without a transfer.
Pacer 800 number solutions give your organization complete 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our toll free phone software, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request.
Our award winning PACER IVR development software and toll free number system may be purchased, or we can provide your organization Toll Free Service at our own IVR call center.
This "Try before you buy" option lets you test market any toll free calls quickly, and if successful, you can very easily bring this toll free application in-house.
This also is a very cost effective alternative to acquiring your own 800 number system if the call volume and activity does not warrant the expense of a new phone installation.
PACER Phone System Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER phone system with 800 number solutions that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our IVR development software capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER and IVR demonstration.
The Benefits of Toll Free Number Systems
Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
- Complete toll free number service
- Accept Toll Free Calls 24 by 7
- IVR / ACD Integration
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
Such benefits can show an immediate return on investment and make any call center more profitable.
"OPEN" Toll Free Number and IVR Development Software
Most toll free number software is built into the phone system or is a self contained program running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our toll free number systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This program can run on the same server that contains your data and application programs. There are several advantages to using this technique. toll free number applications now have complete access to all the information available to your existing database programs. The toll free number system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER phone system to be played to the caller.
Toll free number applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of toll free number software and toll free phone software API’s. We also provide you with our own toll free number software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of toll free number applications.
900# Pay Per Call Service Campaigns
The PACER toll free number system fully supports 900# call campaigns. Pay per service such as personals and information campaigns can be easily created using our fully integrated database toolkit and toll free number development system. Virtually any type of pay per call application can be created in minimal time.
Toll Free Number Solutions and Applications
These are just a few applications for toll free phone systems:
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Market Research Surveys
- Message and Recording Services
- Locator Services
- Customer Service
- Literature Fulfillment
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Phone Contests and Opinion Polls
Professional Voice Recording
To achieve the maximum results from your 800 answering service and voice broadcasting phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voice Recording web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Features
- Client/Server Architecture
- 800 Number Toll Free Calls
- Toll Free Number Systems and 900# Systems
- Toll Free Answering System
- Comprehensive IVR Development Software
- DNIS Controlled
- Multiple toll free Number Scripts
- Play Message and Prompt
- Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer
- Call Outside Line and Prompt for Input
- Connect Caller to Outside Party
- Record Caller Message and Store
- User Navigation and Selection
- Telephone Software
- Voice Mail
- Route Caller to Selected Agent Groups
- C or C++ library
- EZTRAN Flow Control
- Database Access and Update
- Text To Speech Software (TTS)
- Mix Messages and Text
- Toll Free Number Response Logging and Reports
The following terms and technology products and services are provided by Database Systems Corp.
Product Information
Contact DSC to learn more about our toll free phone system that processes toll free calls.
|
