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T1 Line IVR Phone Systems
Database Systems Corp. provides Interactive Voice Response solutions for medium to large scale phone answering centers with our PACER phone system.
Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
Our Digital IVR system (IVRS) adds another dimension to our PACER call center phone system.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet. It can then route calls to either in-house service agents or transfer the caller to an outside extension.
It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.
Our IVR platform consists of a Windows PC with integrated Dialogic IVR communications boards and is a toll free answering system that front ends your organization. It collects useful information from a caller before the call is transferred to an agent.
The IVR system could fulfill the caller’s request without a transfer.
Our IVR software system gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our interactive voice response technology.
Our PACER phone system supports multiple digital T1's with capacity from 24 to 1000 phone lines. These systems can be networked to provide call applications for virtually any sized call center or phone answering center. With our "Open IVR" network approach, IVR Applications can be developed on separate servers that control the flow of information and the transfer of inbound calls.
Contact DSC for a FREE analysis and quote and to learn more about our digital IVR systems and interactive voice response software.
IVR Features
- Multiple Digital T1 Line Support (24 - 1000 lines)
- Networked IVR Systems For Unlimited Growth
- Analog Solution (1 - 24 lines)
- IVR Client/Server Architecture
- 800 number systems and Toll Free systems
- DNIS Controlled
- Multiple IVR Scripts
- IVR Play Message and Prompt
- Interactive Voice Response Phone Key Input
- IVR EZTRAN Flow Control
- Database Access and Update
- IVR Text To Speech Software (TTS)
- Mix IVR Messages and Text
- Play Music On Hold
- Call Outside Line and Transfer IVR Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record IVR Caller Message and Store
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- T1 Predictive Dialer Support
- C or C++ IVR library
- IVR Response Logging and Reports
- Linux IVR Support
- Unix and Windows IVR Software
IVR Solutions and T1 Line Service
Our award winning IVR system and IVR software is available for purchase or we can provide your organization interactive voice response IVR Outsourcing at our own IVR call center.
This "Try before you buy" option lets you develop any Toll Free Service campaign quickly, and if successful, you can very easily bring this interactive voice response application in-house.
This also is a very cost effective alternative to acquiring your own IVR system, if the call volume and activity does not warrant the expense of a new phone installation.
IVR Wizard Simplifies Development
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVRS software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
The Benefits of IVR
Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
- Complete 800# and Toll free inbound service
- Digital T1 line phone answering systems
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
Such benefits can show an immediate return on investment and make any call center more profitable.
"OPEN" IVR
Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs.
There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API’s. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Manua web page.
XML Push Automatic Phone Messaging
The PACER IVR system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our PACER phone system to automatically dial a number and play a recorded message.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
IVR Applications and Benefits
These are just a few applications for IVR systems:
- Medical and Clinical Trials
- Employee Benefit Surveys
- Market Research Surveys
- Message and Recording Services
- Locator Services
- Voice Broadcasting Call Routing
- Customer Satisfaction Surveys
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Customer Service
- Literature Fulfillment
- Lead Generation & Capture
- Political Polls and Surveys
- Nearest Store Locators
- Phone Contests and Opinion Polls
IVR Professional Voice Recording
To achieve the maximum results from your ivr phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
T1 Line IVR Product Information
Contact DSC to learn more about our ivr software and digital ivr systems.
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