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IVR Software and Business Phone Services
Database Systems Corp. (DSC) offers complete interactive voice response IVR systems and software for small to large organizations.
Our IVR solutions support both digital and analog phone lines. Business and Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
Our IVR software and phone system adds another dimension to the PACER call center solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.
It enhances the PACER’s current robust features of predictive dialing, ACD, and digital call recording.
This interactive voice response system (IVRS) acts as an automatic answering solution, front ending your phone, collecting useful information from a caller before the call is processed or transferred to an agent.
And the IVR system could fulfill the caller’s request without a transfer.
The Pacer IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our IVRS, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our interactive voice response technology.
Complete IVR Systems
DSC now offers an affordable and expandable IVR analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.
IVR Solutions and 800 Number Services
Our award winning IVR system and PACER phone system may be purchased, or we can provide your organization interactive voice response IVR Outsourcing at our own IVR call center.
This "Try before you buy" 800 number service lets you test market any toll free service campaign quickly, and if successful, you can very easily bring this interactive voice response application in-house.
This also is a very cost effective alternative to acquiring your own IVR system, if the call volume and activity does not warrant the expense of a new phone installation.
IVR Wizard Software Speeds IVR Development
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVR software lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows IVR operating environments.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software with IVR / ACD integration.
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The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
PACER Phone System Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER phone system with IVR features that you can easily download and view. Included in this presentation are several different interactive voice response presentations and PACER campaign demonstrations along with an explanation of our IVR capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER and IVR demonstration.
The Benefits of IVR
Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
- Complete 800 Phone Service
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
Such benefits can show an immediate return on investment and make any call center more profitable.
"OPEN" IVR
Most IVR systems (IVRS) are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API’s. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Manua web page.
XML Push Automatic Phone Messaging
The PACER IVR and Voice Broadcasting system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our PACER phone system to automatically dial a number and play a recorded message.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
IVR Applications
These are just a few applications for IVR systems:
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Market Research Surveys
- Message and Recording Services
- Locator Services
- Customer Service
- Literature Fulfillment
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Phone Contests and Opinion Polls
Professional Voice Recording
To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Features
- IVR Client/Server Architecture
- 800 number systems and Toll Free systems
- DNIS Controlled
- Multiple IVR Scripts
- IVR Play Message and Prompt
- Interactive Voice Response Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer IVR Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record IVR Caller Message and Store
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- C or C++ IVR library
- IVR EZTRAN Flow Control
- Database Access and Update
- IVR Text To Speech Software (TTS)
- Mix IVR Messages and Text
- IVR Response Logging and Reports
Product Information
Contact DSC to learn more about interactive voice response and our ivr software and ivr system.
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