Insurance Solutions for Insurance Lead Processing

Database Systems Corp. (DSC) offers a wide range of insurance technology solutions including autodialers and automatic call answering software systems that are ideally suited for insurance telemarketing campaigns. Processing telemarketing insurance leads now can be accomplished efficiently and at a greater cost savings using our insurance telemarketing software and phone systems.

Our WIZARD phone system is a state-of-the-art predictive dialer that handles both inbound and outbound phone calls for small call centers. The WIZARD series of phone systems supports 4 to 24 analog phone lines and is ideally suited for insurance processing centers. Calls can be initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents using our ACD system. Developed with industry standard components (Dialogic, Intel, and Windows), the WIZARD phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. The Wizard systems provide an easy growth path when your organization needs to expand.

With the optional IVR systems available with the WIZARD phone, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets. The WIZARD also can perform auto dialer functions such as Voice Broadcasting for automatic message delivery. The WIZARD is capable of connecting calls to your employees who are working at home or in remote offices.

Contact DSC for a FREE analysis and quote and to learn more about our insurance technology solutions.

Softphone Systems

Database Systems Corp. (DSC) offers an entry level insurance telemarketing predictive dialer that starts with 4 agents that is ideally suited for prospecting insurance leads. This analog phone system can be upgraded to our digital T1 PACER series which supports up to 1000 agents.

Calls are dialed from a phone list and distributed to your agents as the dialer detects a person on the phone. Answering machines can be detected versus a live answer. This system includes our insurance softphone application which resides on each agent's desktop PC. This softphone allows the agents to make themselves available, disconnect calls, place calls on hold, etc.

Our WIZARD phone system is fully integrated with our award winning CRM application software, Telemation. This upgrade option provides your agents with full customer relationship management features. Our highly customizable insurance software operates in small organizations as well as Fortune 100 clients. The WIZARD phone system can grow and expand with you.

Our WIZARD insurance predictive dialer is not a kit! We custom integrate your predictive dialing application and client software at our facility. You simply unbox our dialer and plug in your analog phone lines. Upload your lists and start dialing.

Analog Insurance Dialer Features

• New Intel/Dialogic Telephony Card
• 4 to 24 Analog Line Configurations
• Office Environment PC (Monitor Optional)
• Windows OS
• Predictive Dialer Phone Software
• Customized Client Softphone
• FTC Do Not Call Support
• FTC "Opt Out" Compliance
• Remote Or Local Agents
• Analog Wizard Software
• Text To Speech Integration
• Touch Phone Navigation
• Answering Machine Detection
• Easy Wizard Installation and Setup

• Add Additional Phone Lines
• Add Additional Agents
• Upgrade to Customized CRM Application
• Concurrent Inbound IVR functionality
• LINUX, Unix, Windows Development Kit
• Customized Voice Broadcast Programs Using IVR Wizard
• Custom VB Application Development
• XML Push Voice Messaging
• Professional Voice Over Messages
• Call Recording / Call Logging
• Easy Upgrade to PACER Systems with T1 Phone Lines
• Agent PC's and Headsets

Connect Local and Remote Insurance Agents

One of the advanced features of our Insurance Autodialer Solution is its ability to connect calls to local and remote agents. Our softphone client software can be embedded in web applications or be stand-alone programs running on your agent's local or remote PC.

This feature greatly expands your workforce pool and allows you to retain some of your best employees who would otherwise not be able to commute to a call center. Studies have shown that telecommuting call center agents are some of the most highly motivated and responsible employees.

FTC Compliant Automatic "Opt Out" Features

More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.

Opt Out

Because of the new FTC regulations, it is now more important than ever that your insurance auto dialer gives call recipients the option to be removed from your calling lists. Your insurance agents can now simply press a key if the call recipient no longer wishes to receive calls from your organization. Our auto message dialer has an automatic "Opt Out" option that lets the recipient of a voice message simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in our dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad. This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.

Types of Insurance Calling Campaigns

• Insurance Autodialer Solution - This traditional method of calling dials a number from a phone list when a loan officer is available to make a call. When the number is dialed, the phone system transfers the insurance lead to the loan officer. This method simply relieves your loan officers from the tedium of manually dialing insurance loan leads. This type of calling is appropriate when your insurance loan program is more complex and needs more explanation and personal interaction.



• Insurance Voice Broadcasting Solution - This is another method of calling where the phone system dials from a list and plays a pre-recorded message either to an individual or to an answering machine. A insurance loan officer is not required. This technique could be useful when you wish to inform a potential customer of an upcoming program, or to provide instructions on how to contact your insurance center and apply for a loan.



• Voice Message Broadcast and Touch Phone Response - This method expands the prior message broadcasting technique by playing a message that gives the potential customer options from which to select. Using touchphone responses such as "Press 1 for...", options could include obtaining additional information, being removed from the call list, loan qualification requirements, leaving a voice message, or speaking with a insurance loan officer. A different message can be left on an answering machine.



• Insurance Predictive Dialing Solution - Predictive dialing is very similar to automatic dialing, except the phone system dials several numbers ahead to reduce the amount of wait time between calls that your loan officers handle. This greatly increases your loan officer productivity, but may lead to lost calls because the insurance lead auto dialer contacts an individual when no home loan officer is available.



• "Smart" Message Insurance Dialer - This type of calling campaign blends Message Broadcasting with Predictive Dialing and can produce very productive results. Insurance messages are played to potential clients, and if the individual expresses an interest in your insurance or home equity loan program, the call can be transferred immediately to one of your home loan officers. A separate phone message can be left on an answering machine.

Insurance Telemarketing Solution Information