Direct Marketing Software Solutions

Database Systems Corp. provides technology and products that can be effectively used in direct marketing campaigns.

Voice message broadcasting is a technology that leaves personal messages on answering machines or for individuals. Our call center phone system automatically make calls from a computer managed list and when it detects a person or answering machine, leaves the perfect message.

The quality of the voice message is so clear that you cannot tell whether its a recorded message or a live agent. When a person answers the phone, our system can automatically transfer the call to a live agent. Your marketing representatives will have the option to speak directly to the prospect/recipient. This is truly a new level in direct marketing that works well with both Business to Business and Business To Consumer marketing programs.

Direct Response Marketing Software and Phone System

Database Systems Corp. (DSC) provides direct marketing software solutions as well as call center phone systems that are ideally suited for direct response marketing organizations. Applications includes customer relationship management and customer data management software as well as computer telephony integration systems.

These products help your direct marketers communicate effectively with your clients and prospects. Call back information is maintained as well as customer profiles that assist your marketers when on the phone. Our call center phone system is perfectly matched with this software to provide your organization with the most modern technology available. Using these advanced call center solutions, your direct marketers can work from a central location or can work at home.

Direct Marketing Product Demonstrations

Direct Response Marketing and CRM Software

TELEMATION is a Direct Marketing and Customer Relationship Management application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop direct marketing applications quickly using the robost features found in the Telemation toolkit.

Direct Response Marketing Phone System

The PACER is a direct marketing phone system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your direct response marketing employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.

CTI Software

Computer Telephony Integration software enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system (or your existing telephone system) with the custom functionality of Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Direct Marketing and Remote Agents

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER direct marketing phone system, combined with our online marketing software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent Call Center page.

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