Debt Collections Software Application

Database Systems Corp. has developed a collections software application and debt repayment tracking software for collections organizations. This software application is completely integrated with our phone systems which can perform both inbound and outbound debt collections campaigns.

Our debt collection applications are developed using TELEMATION, our award winning contact management software application toolkit. This CRM software tool is ideally suited for tracking debt collections and managing customer information.

This CRM application is employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

Our debt collections software has extensive computer telephony features and is fully integrated with our autodialer and inbound phone system. TELEMATION operates on Linux, Unix or Windows servers. debt collection applications can be quickly tailored to your business using the robost features found in our collections software toolkit. Financial companies such as Chase Manhattan Mortgage Corporation have relied upon TELEMATION to handle their mortgage lead processing requirements.

Contact DSC to learn more about our collections software applications and debt collection tracking solutions.

Types of Debt Collection Software Applications

Calls can be answered by our phone system or calling campaigns can be initiated using our collection predictive dialer. In either case, Database Systems Corp. can provide your debt collection organization with a full range of desktop applications that control or respond to our phone system.

• Softphone Collections Software
  
  For centers that do not require a complex online debt collection application, we can provide an economical softphone solution. If your center already has an online collections processing software application, we can provide a web phone solution that works with this application.
  
  
  
  Web Phone And Existing Collections Application
  
  Our debt collection application can be a desktop program that simply controls the connection between your collections agent and our phone system. Simple features such as logging in and out, transferring and conferencing calls, recording the conversation, etc, can all be performed using this application. If needed, caller information (name, address, etc.) can be displayed on this softphone as the call is being processed by your collection agent. This softphone can be tailored to meet your specific needs.
  
  
• Debt Collection Tracking Software
  
  If your debt collection center does not already have an online application and requires a more sophisticated program, we can provide you with a full CRM application for processing debt collection applications and repayment tracking. Some of the features of this application are the following:
  
  
  • Maintain contact information
  • Assign collection agents to prospects
  • Track repayment history
  • Perform online calculations
  • Automate callback dates and times
  • Record contact history and notes
  • Calculate repayment information
  • Create online reports
  • Upload bad debt information
  • Transfer collections data electronically
  • Generate fax and email responses
  • Perform bulk literature processing
  • Perform all phone functions
  • Record phone conversations
  
  This solution can be completely tailored to meet your debt collection center's requirements.

Collection Agents Working From Home

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability.

Our call center phone system, combined with our collection application software and computer telephony products, fully supports remote agents and work at home employees.

Collections agents can now work from various remote offices within your organization. Your collection agent pool can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about remote agent capability, you may visit our Virtual Call Center.

Debt Collection Software and Technology Benefits

• Consistent Collection Agency Messages
• Detailed Debt Information Included in Messages
• Message Escalation Based On Prior Calls and Debt
• Late Payment and Over Due Account Reminders
• Greater Call Volume and Contacts using Debt Collection Dialer
• Maximized Debt Collection Call Productivity
• Increased Debtor Information Management
• Work At Home Debt Collector Service Agent Option
• Increased Debt Collection Call Success
• Past Due Account Reminders
• Enhanced Cost Savings at Collection Agencies!
• Improved Collection Agency Control
• Efficient Use of Resources
• Expanded Information Capability

Contact Database Systems Corp. Today