|
|
Debt Collections Predictive Dialer
With technology from Database Systems Corp., we can help improve the productivity of your debt collection agency.
Our collections predictive dialer phone system and voice broadcasting auto dialers can call your past due accounts and play a pre-recorded message. This message may contain specific client information including the action the individual needs to perform to bring the delinquent account current.
Our debt collection dialer can play different messages based upon the delinquent amount and/or how long the amount has been overdue. If multiple calls are required, the phone system can likewise play different messages with escalating messages.
Simple Late Payment Reminders
When contact is made with an individual, your message may simply remind the individual that a payment is overdue. The message can likewise provide instructions on how to repay the delinquent amount. Additionally, an option can be provided to contact one of your collection agents by pressing a touchphone response, in which case our dialer will transfer the call.
"Smart" Collections Predictive Dialing
This is all possible because of the capabilities built into our Smart Predictive Dialer phone system.
Now when your collection agent speaks with an individual with a past due account, the purpose of the call has already been identified and the agent can spend more time arriving at a settlement for late payment accounts. No longer will debt collectors spend hours dialing numbers, dealing with busy signals, and repeating routine introductions and messages. Your calls will be highly productive because routine functions are off loaded to your phone system.
Fewer collection agents can process more calls. Routine calls can be eliminated completely when the debtor follows the instructions you provide in your phone message. Your debt collectors can spend their time handling more serious and complex debt collection and past due account calls.
An example of a typical late payment reminder call can be heard by clicking on this Late Payment Reminder link.
Debt Collections Software
Database Systems Corp. has developed a collections software application and debt repayment tracking software for collections organizations. This software application is completely integrated with our phone systems which can perform both inbound and outbound debt collections campaigns.
Our debt collection applications are developed using TELEMATION, our award winning contact management software application toolkit. This CRM software tool is ideally suited for tracking debt collections and managing customer information.
Late Payment Reminder Customer
Avaya is a global leader in communication systems, applications and services. They design, build, deploy and manage networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. These clients all rely on Avaya for reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.
Avaya has contracted with Database Systems Corp. to send voice messages to some of its customers who have fallen behind in payments. As a result of this late payment reminder, Avaya has realized a measurable increase in collections from these clients and has accomplished this without the added cost of human labor.
|
|
Types of Debt Collections and Late Payment Reminder Campaigns
- Message Broadcasting Debt Collection Dialer
- This is a method of calling where the phone system dials from a list of past due accounts and plays a pre-recorded message either to an individual or to an answering machine. A collection agent is not involved.
This technique could be useful as a first pass attempt to collect overdue accounts. The message could be simply a reminder with instructions on how to bring the account to balance.
Multiple calls by our debt collection dialer can be made to the same debtor with different messages based upon the amount and extent of delinquency and whether the account responded to prior messages.
- Message Broadcasting and Touchphone Response
- This method expands the prior call broadcasting technique. The debt collection autodialer plays a message that gives the debtor options from which to select. Using touchphone responses such as "Press 1 for...", choices could include methods of payment or perhaps the option of speaking with one of your representatives.
A different message can be left on an answering machine.
- Automatic Phone Dialing
- This is a traditional method of calling where our debt collection dialer calls a number from a phone list when a collection agent is available to take a call. When the number is dialed, the phone system transfers the call to the agent.
This method simply relieves your collection agent from the tedium of manually dialing lots of numbers.
This type of calling is appropriate when the past due account is not responding to prior correspondence or calls and a personal interaction is required.
- Predictive Dialing
- Predictive dialing is very similar to automatic dialing, except the phone system dials several numbers ahead to reduce the amount of wait time between calls that your collection agents handle. Our predictive dialer greatly increases your collection department productivity and can lead to call rate increases of up to 100%.
Database Systems can provide any type of calling program required by your organization and can even blend several types to determine what works best in your specific collections department.
Outsource Your Debt Collection Dialing At Our Call Center
Database Systems Corp. can provide your organization with a turnkey debt collection dialer and voice prompting system. But you can also outsource your debt collection and late payment calling application at very affordable rates through our call center.
This "TRY BEFORE YOU BUY" option lets you experience the productivity gains that are achievable through automation.
Contact DSC today for a free estimate.
Online Client Service Center
Database offers its clients both inbound and outbound telemarketing services with the ability to manage their own IVR and Voice Broadcasting campaigns online. After signing up for our call center services, you can login to your own account with a unique user id and password. IVR clients can view activity reports on a real-time basis.
Voice Broadcasting clients can download voice recordings and call lists and even manage the start and end of their calling campaigns that are operating at our IVR call center. Users can view call campaign reports and the percentage of completion. To visit our Database Service Center, click on the Call Center Outsourcing link.
Work From Home Collection Service Agents
An important benefit of today's telecommunication advancement is the ability for your debt collectors to work from home. DSC has developed a family of telecom products that promote this capability.
Our PACER phone system, combined with our database application software and computer telephony products, fully supports remote agents and work at home employees. Now your base of debt collector service agents can be expanded by including these home based workers. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.
Professional Voice Recording For Late Payments
To achieve the maximum results from your phone calling programs, consider using our professional voice over talent services.
We have contracted with several professional voice over specialists that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Debt Collections Predictive Dialer Features and Benefits
- Consistent Collection Agency Messages
- Detailed Debt Information Included in Messages
- Message Escalation Based On Prior Calls and Debt
- Late Payment and Over Due Account Reminders
- Greater Call Volume and Contacts using Debt Collection Dialer
- Maximized Debt Collection Call Productivity
- Increased Debtor Information Management
- Work At Home Debt Collector Service Agent Option
- Increased Debt Collection Call Success
- Past Due Account Reminders
- Enhanced Cost Savings at Collection Agencies!
- Improved Collection Agency Control
- Efficient Use of Resources
- Expanded Information Capability
Contact Database Systems Corp. Today
Contact DSC to learn more about our debt collection dialer for collection agency and debt collection service products.
|
