Database Development Software

Since the Company's inception in 1978, DSC has specialized in creating database software development tools and database design applications. Starting with a complete database software development toolkit, DSC has developed call center applications, computer telephony integration software, and PC based phone systems. These products have been developed to run on a variety of Linux, Unix and Windows operating environments. The following is a demonstration and description of our database development software and computer telephony products.

Database Software Product Demonstrations

Database Development Software Toolkit for Windows Applications

Window On the Web (WOW) is a thin client software development toolkit designed for application developers who want to write programs on a Unix server that communicate with Windows PCs. Features include complete graphical user interface (GUI) including enhanced graphic and multi-media support. These PCs communicate with a Unix or Linux server via a Local Area Network (LAN) or through the Internet. This product includes a complete application development toolkit that runs on a Unix or Linux server as well as a thin client component that resides on each desktop PC. Applications can change rapidly, but the thin client is a static component that does not need to be updated when your program changes. Graphics and multi-media can be cached locally for fast execution. For a complete product presentation, download our WOW demo.

Database Software and Telecommuting

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER call center phone system, combined with our CRM application software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.

Database CRM Development Software

TELEMATION is a Customer Relationship Management (CRM) software development toolkit employed in a wide variety of applications including contact management, help desk, customer service, direct marketing, and telesales to name only a few. The package also fits both B2B and B2C requirements and has extensive CTI software features. TELEMATION operates on a telecom LINUX server (as well as UNIX and WINDOWS) and communicates with our PC based phone system via a LAN. Software programmers enjoy the freedom to develop and modify call center applications using the Telemation database design toolkit because of robost development features inherent within this application. Telemation also links to service agents running our thin client on their desktop PCs. For a complete product presentation, download our TELEMATION demo.

Database Telephony Software and Call Center Phone System

The PACER is a state-of-the-art call center phone system that handles inbound and outbound phone calls for small to large call centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus Call Recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialer capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees who are working at home or in remote offices. The PACER is a WINDOWS PC that communicates with applications written on Unix crm software servers over a LAN. Using our computer telephony software, programmers can enhance their cti software by adding telephony and softphone features. IVR scripts can be developed as well. For a complete product presentation, download our PACER demo.

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