Database Systems Corp. - CRM Company

Database Systems Corp. (DSC) has been a CRM Software Company for over 2 decades. Providing customer service is vital to maintaining successful business relationships. Accurate and timely information provided in a professional manner is the key to any business and service operation. Telemation, our CRM software application, was built on this foundation. But the flexibility to change is just as important in this dynamic business environment.

Telemation call center software was designed with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation CRM software as their solution. Our Telemation CRM solution is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, Telemation is the CRM software solution of choice.

Contact DSC to learn more about our CRM Software and Customer Relationship Management Call Centers.

CRM and Phone Systems

CRM Phone Systems

CRM Software and Remote Agents

A significant benefit of today's telecommunication advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability. Telemation, combined with our call center phone system, fully supports remote agents. Now your customer care workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.

CRM Software Demonstrations

CRM Application - Power, Flexibility and Control

Each call center is unique and today’s Customer Relationship Management software must address this. Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage any number of marketing and sales campaigns. With Telemation call center software, you are never locked into CRM systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers.

CRM Solutions with Telephony and Web Integration

Our CRM Application is CTI enabled with our Predictive Dialer phone system including ACD and IVR with Text To Speech capability. Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.

But that’s just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.

One Stop Call Center CRM Software

Affordable Alternative

Features and Benefits of Our CRM Application

Telemation is a full featured CRM application that performs virtually all of the functions required of a customer response call center. The following are just a few of these features. For a complete list, please visit our CRM Application Features Library.

Linux CRM Solutions Web enabled Development toolkit Remote agent support Multiple blended campaigns Graphical user presentation Inbound/outbound CTI features Screen pop with DNIS and ANI Predictive dialing/auto dialing Customer Service and Care Contact management Customization and integration

System and agent monitoring Data import/export Order entry and tracking system Appointment scheduling Follow-up date call backs Help Desk Applications Online Surveys Literature fulfillment Mass mailing Windows CRM Support Email/fax Call history

CRM Software Vendor Product Information