CIM Software and Customer Interaction Management Phone System

Since the Company's inception in 1978, DSC has specialized in the development of cim software and customer interaction management systems. Beginning with our CRM and customer interaction solutions, DSC has developed computer telephony integration software and PC based phone systems. These products have been developed to run on a wide variety of computer systems and environments. The following is a demonstration and description of our customer interaction management and communications products.

Customer Interaction Product Demonstrations

Customer Interaction Management and CRM Software

TELEMATION is a Customer Relationship Management (CRM) application employed in a wide variety of organizations including customer interactions, help desks, customer service centers, service bureaus, reservation centers and corporate customer interactions. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop customer interaction applications quickly using the robost features found in the Telemation toolkit.

CIM System

The PACER is a customer interaction phone system that handles inbound and outbound calls for a wide range of customer interactions. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER demo.

Customer Interaction Management CTI Software

Database Systems Corp. (DSC) Computer Telephony Integration software enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system (or your existing telephone system) with the custom functionality of Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

CIM Software with Remote Agents

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER customer interaction phone system, combined with our CRM application software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.

CIM Software Toolkit

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