Call Center Outsourcing Directory

Are you looking for a call center outsourcing service provider?

Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of contact centers. Our call center outsourcing phone system and contact management software can streamline your operation while providing controls and consistency in your call centers.

DSC does not provide live call center outsourcing and services - thus we have created this directory for our clients who wish to use the services of outsourced call centers.

If you are a live call center outsourcing provider and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.

The following is a list of organizations that according to their website descriptions provide call center outsourcing operations and services. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of call center outsourcing services including live answering services, inbound call centers, outbound call centers, help desks, contact centers, etc.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Call Center Outsourcing Websites (alphabetically)

• Unicall International, Inc. - www.unicallinc.com
  
  Unicall is an inbound and outbound call center that specializes in business-to-business telemarketing and call center outsourcing engagements. Unicall is a leading telemarketing company with more than 40 years of combined industry experience. Our telemarketing expertise ranges from inbound telemarketing, inbound customer service, E-care and Internet order processing to outbound telemarketing, which includes telemarketing lead generation, product sales, membership renewals, market research, web design and telemarketing lists.



• Ventana - www.ventanacallcenters.com
  
  Bilingual Call Center Service are provided from seven offshore countries and a minority call center vendor in the USA. We specialize in Inbound bilingual services in English and Spanish, with several other languages available, 7x24x365. Most call centers today have web enabled technology (operating your web site remotely) and efficient network infrastructures. We differentiate in four areas:
  • Your cost savings will be in the 25% to 45% range
  • We provide excellent bilingual skills, including English/Spanish on-the-phone translations and German/English Text document translations.
  • We are flexible in adapting our services to meet your requirements and we will match or exceed your service level expectations.



• Vision-X, Inc. - www.the-connection.com
  
  Vision-X is uniquely positioned with wholly-owned call centers in the US, China, and the Philippines in a dedicated agent environment. Our integrated Inbound and Outbound contact centers support Customer Service, Sales, and Retention programs. No matter where your project is located, you are always dealing with an American company.

Call Center CRM Software

DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades. This CRM application is employed in a wide variety of organizations including call center outsourcing companies, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

The package has extensive Computer Telephony Integration (CTI) features and is fully integrated with our PACER and WIZARD phone systems. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.

Call Center Phone System

The PACER and WIZARD phone system is a call center autodialer and answering system that handles inbound and outbound calls for a wide range of outsourcing call centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software. The phone systems include ACD and IVR features plus call recording capability. Using industry standard components, the PACER and WIZARD phone systems have features and functions that can only be found in large scale PBX’s. Both of these phone systems have predictive dialing capability that cannot be found in most of these larger phone systems.

The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.