Call Center Outsourcing Directory

Are you looking for a call center outsourcing service provider?

Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of contact centers. Our call center outsourcing phone system and contact management software can streamline your operation while providing controls and consistency in your call centers.

DSC does not provide live call center outsourcing and services - thus we have created this directory for our clients who wish to use the services of outsourced call centers.

If you are a live call center outsourcing provider and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.

The following is a list of organizations that according to their website descriptions provide call center outsourcing operations and services. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of call center outsourcing services including live answering services, inbound call centers, outbound call centers, help desks, contact centers, etc.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Featured Call Center Outsourcing Websites

• EasyIVR - www.easyivr.com
  
  We offer complete inbound call center services as well as contact center outsourcing.
  
  Our inbound call center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.
  
  Our outbound call center outsourcing services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.



• 24-7 INtouch - www.24-7intouch.com
  
  24-7 INtouch provides live, 24/7/365 call center outsourcing services for campaigns of all sizes and across various industries such as Internet retailers, catalogers, direct response, financial services, communications, health care, and more!
  
  Our award winning inbound contact center services include live toll-free telephone support, order taking services, real-time email response, and live online chat - each specifically designed to complement the other so you can drive more sales, increase average order sizes, and enhance your customer service.

Additional Call Center Outsourcing Websites (alphabetically)

• Accolade Support - www.accoladesupport.com
  
  Accolade Support provides call center services on a 24x7 basis with 100% U.S. based agents and plans to fit the needs and budget of almost any size company. Whether your organization requires an inbound call center for catalog or online sales, custom technical support, help desk, order taking, order entry, reservations, telesales, customer service, or answering services, Accolade Support is the perfect call center solution for almost any business.



• All West Communications - www.allwestcallcenters.com
  
  All West can help you provide the 24-hour care your customers deserve. Our centers are equipped with a state-of-the-art, fully computerized telecommunications system capable of handling thousands of calls for you each day. Our adaptable software is completely web-enabled and customizable. We have been a leading communications company for over 90 years. All West Call Centers provide the reliability and personalized service you can count on.



• Angel Flight Marketing Services - www.angelfly.com
  
  One of the most flexible and effective marketing tools available today is Outbound Telemarketing. No matter what business or marketing challenge you face, we can design a Telemarketing program to meet your goals. Industries such as insurance, mortgage lenders, industrial suppliers, software consultants, medical publishers and managed care organizations have used Angel Flight's Outbound Telemarketing services for projects such as: Lead Generation, Business-to-Business Marketing Upgrading/Cross-Selling and Direct Sales to Consumers.



• Beacon Global Services Corporation - www.beaconglobalservices.com
  
  Don't view outsourcing as a cost. See it as a way to enable your organization to do what it does best, and let someone else do for you what they do best. To create the world-class organization you've been working, planning, and dreaming to achieve, consider outsourcing all or parts of your business function to a world-class solutions provider - Beacon.



• Call Central - www.callcentral.biz
  
  Call Central is a leading provider of Business Process Outsourcing Services to Fortune 1000 companies. We offer a range of integrated customer care services including voice, email response, real-time chat, knowledge management, CRM architecture and other value added services to small and medium sized corporations.
  
  With our vision, client focus, and a commitment to operational excellence, Call Central has become the premier provider of diversified business process and outsourcing services offering innovative and effective solutions for clients around the world.



• The Connection - www.the-connection.com
  
  The Connection® is an award winning live operator call center and service agency, who is proud to have been awarded by Customer Interaction Solutions Magazine® the MVP of Quality Award, as well as distinguished as one of the “Top 50” inbound contact center service agencies in the country. We specialize in sales order processing, lead generation with surveys, customer service, Web chat, e-mail response and Web-based call center services. Our mission is to provide the highest level of world class service to our clients.



• Connextions - www.connextions.net
  
  Connextions was founded on the belief that every customer can be a high-performing asset. In today's competitive marketplace, companies increasingly see CRM as an opportunity to drive revenue, build customer loyalty and reduce costs. That's where Connextions comes in. We have integrated the entire customer interaction lifecycle - from contact center, to kitting, fulfillment and technology outsourcing services - to offer our clients customized solutions that enhance their customer and supply chain strategies.



• Consolidated Market Response (CMR) - www.consolidated.com
  
  Consolidated Market Response (CMR) is a highly responsive integrated marketing support organization based in Charleston, Ill. A member of the Consolidated Communications, Inc. family of companies, CMR provides inbound and outbound teleservices, fulfillment and database management. Through long-term, partnering relationships, we develop value-added solutions and help clients to manage and grow their customer relationships.



• Contact America - www.contact-america.com
  
  Contact America is among the top call center outsourcing companies in America. We work with world-class companies providing a variety of call center services centered on Customer Relationship Management (CRM), customer service, customer acquisition and customer retention. Some of our Call Center Outsourcing Services include inbound and outbound campaigns, 800#s, telemarketing sales, customer service, and technical support.
  
  Contact America provides the highest quality service in the call center outsourcing industry. We work closely with our clients to develop customized call center solutions designed to meet their unique contact center needs. Utilizing our experience, superior technology, sophisticated analytical techniques and talented team, we work with you to ensure the highest possible return on your investment.



• CyLynx - Call Center Outsourcing - www.cylynx.com
  
  CyLynx Inc. is a global provider of expert outsourced customer support and e-business services. Led by five decades of technology expertise and armed with a sophisticated customer interaction staff, CyLynx functions as a high-tech, low-cost IT support department available on demand. Businesses can focus on core objectives while CyLynx delivers world-class service through 24 x 7 e-mail, live chat, and voice. Additionally, the company offers multi-channel sales support and advanced Web site and intranet development services. CyLynx is privately held and has offices throughout the United States and Southeast Asia.



• Essential Messaging - www.essentialmessaging.com
  
  At Essential Messaging our mission is to provide exceptional customer service and receptionist solutions. We focuse our efforts on highly trained individuals and developing a dedicated team who recognizes the importance of every call to our clients. With this type of team, we can accomplish our goal of providing you with the ultimate in messaging solutions.



• L & S Teleservices - Outsource Call Center - www.teleservices.l-s.com
  
  Our full-service outbound facility can generate hundreds of calls per hour. Using a state-of-the-art EIS predictive dialer, we excel at database management campaigns, lead generation programs, new customer acquisition and attendance/registration programs.
  
  L&S has the ability to process thousands of calls per day. We have customized solutions that fit your telemarketing needs. Whether you need full service support, after hours, or a dedicated team, we can assist with nearly any inbound application.



• Midco Call Center - www.midcocall.com
  
  How your phone is answered tells a lot about you. How your customers are treated tells everything about you. That’s why it pays to have Midco’s experienced, professional Agents handle your calls.
  
  Midco Call Center has over 200 Agents using the latest technology to service and satisfy your clients. Our comprehensive training prepares our Agents to handle calls professionally. Live monitoring from your office lets you hear what your callers are hearing.



• Miron Contact Centers - www.mironcontactcenters.com
  
  Miron Contact Centers is a full service customer relations company. Whether you are looking for professional customer service, web service solutions, an automated self service system or a virtual PBX with answering service, we provide all the tools necessary to create a successful customer service system for your company.
  
  We utilize the newest internet technologies and the latest improvements in telecommunications to create personalized customer service packages for a variety of businesses.



• New Image Technology (NIT) - www.newimagetechnology.com
  
  At NIT we focus on complete customer care satisfaction from the point of contact to call resolution. Our customer care representatives are monitored monthly to provide assurance of proper call handling and superior customer service. Based on our quality assurance model the CCR is graded on 5 areas and must maintain a score of 85% or better to remain in good standing with our organization. We train our representatives to correct problems immediately and to provide courteous and efficient service on behalf of our clients.



• Pike Communications - www.pikecommunications.com
  
  Pike Communications a full service 24/7 Massachusetts Call Center, was incorporated in 1980 with a mission to offer quality inbound telemarketing, catalog sales and mail order services. Today, we provide inbound telemarketing, outbound telemarketing, web-based order entry and Call Center outsourcing solutions for national and international companies, including catalogs, e-commerce, consumer and service accounts, business-to-business accounts and our state's Travel & Tourism Authority. Some of our inbound telemarketing clients have been with us for over 20 years. For all of these companies, we are their Telemarketing Partner, 24 hours a day, 7 days a week.



• S&D Marketing - www.sdmarketing.com
  
  S&D Marketing takes a consultative approach with each client.
  
  Understanding a client’s requirements, past experience and future goals are all part of the initial consultation. Clients benefit from S&D’s telemarketing expertise and commitment to the projects success. Most projects start as a test, or pilot program. “If we exceed the client’s expectations, they embrace us as their partner” is the S&D mission statement. The same determination that it took to build S&D from a humble start up business in 1999 to an industry leader in 2005 will be focused on your project.



• Talk2Rep Call Centers - www.talk2rep.com
  
  Talk2Rep Call Centers are nationally recognized as one of the leading customer contact organizations for superior quality, professionalism and results.
  
  Providing businesses and government agencies with professional call center services and customer contact management is what we do best. Whether we collect data for a survey, upgrade a customers' service or handle a customer inquiry, Talk2Rep call centers couple sophisticated technologies with experienced representatives. Companies that have internal call centers often say we save them between 20-25% in cost comparisons and increases in efficiencies. Some telemarketing companies focus on volume; Talk2Rep focuses on call quality and customer satisfaction.



• Tel-us Call Center - www.tel-us.com
  
  Tel-Us Call Center offers award winning service for all your call center needs. We have been answering calls for 25 years and we go beyond answering service. Whether you send us overflow or completely outsource all your telephone answering needs to us, we are here to take your calls. We work closely with you to customize your account to fit your order taking, answering service, seminar registration, or other inbound telemarketing needs.
  
  We are the only call center in California to win the Award of Excellence for five consecutive years!



• Triplefin - Call Center Outsourcing - www.triplefin.com
  
  Triplefin is a privately-owned full-service solutions provider that is located in Cincinnati, Ohio. Founded in 1981, we enable companies in the Pharmaceuticals, Health and Beauty and Consumer Products industries to maximize the value of their customer relationships by offering superior levels of customer care, on-time and accurate fulfillment services, sales and marketing support and billing and financial management services.
  
  We surround each program with a proven infrastructure of in-depth expertise and program management, state-of-the-art facilities, multiple channels of communications, order processing and product delivery options, complete quality assurance and enabling technologies.

Call Center CRM Software

DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades. This CRM application is employed in a wide variety of organizations including call center outsourcing companies, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

The package has extensive Computer Telephony Integration (CTI) features and is fully integrated with our PACER and WIZARD phone systems. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.

Call Center Phone System

The PACER and WIZARD phone system is a call center autodialer and answering system that handles inbound and outbound calls for a wide range of outsource call centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software. The phone systems include ACD and IVR features plus call recording capability. Using industry standard components, the PACER and WIZARD phone systems have features and functions that can only be found in large scale PBX’s. Both of these phone systems have predictive dialing capability that cannot be found in most of these larger phone systems.

The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.