Offshore Call Centers Directory

Are you looking for an Offshore Call Center?

Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of call centers. Our call center phone system and contact center software can streamline your operation while providing controls and consistency in a call center.

DSC does not provide offshore call center operations and services - thus we have created this directory for our clients who wish to use the services of an offshore call center.

If you are a offshore call center and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.

The following is a list of organizations that according to their website descriptions provide offshore call center operations and service. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of offshore call center services including live offshore call centers services, help desks, offshore contact centers, etc.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Additional Offshore Call Centers (alphabetically)

• Americas Best World Wide - www.americasbestworldwide.com
  
  Americas Best Worldwide... where great people and innovative technology combine to bring you the best in call center services in the Dominican Republic.
  
  Inbound call and outbound call center services, order taking, customer service and interpretation services.



• Answer Force - www.answerforce.com
  
  Answer Force provides outstanding call center services 24 hours a day, 7 days a week.
  
  Are you launching a marketing campaign? When your new lead calls and asks for more information about your service or product, our team of Answer Force operators will gather pertinent information for you and help make your campaign a success.



• Aumenta - www.callcentersindia.biz
  
  Aumenta is an Indian outsourcing company operating in the Contact Center / BPO services space providing high-quality, cost-effective solutions to Small & Medium Enterprises.
  
  We provide a complete range of Contact Center Services like:
  
  
  • Inbound & Outbound Voice Support,
  • Email Support Service
  • Online Chat Support Service.



• CallCenterIndia.com - www.callcentersindia.com
  
  This site is designed specifically to fulfill your information needs regarding call centers with special reference to Indian Call Centers and offshore call centers.



• Delhi Call Centers - www.delhicall.com
  
  DelhiCall's tele-professionals help you turn your prospects into customers, and then your customers into advocates. We focus on building a relationship that lasts by using a personalized approach that provides the value addition necessary to maintain and grow your client base.
  
  We are capable of Up-Selling & Cross-Selling, Sales Lead Generation, Market Research & Surveys, Database Cleaning and Updating, Internet Response follow-up, Collection of Past Dues, Third Party Verification, Record Verification, Fraud Detection /Prevention Calls, Damage Control and Disaster Recovery Services, Welcome / Thank-you Calls, Other Client Initiated Information, Continuity Sales Calls, Affinity Programs, Partnership Programs, Loyalty Programs and any kind of Message Delivery.



• ePERFORMAX Contact Center Philippines - www.eperformax.com
  
  ePERFORMAX Contact Center Philippines offers a unique model for companies interested in pursuing offshore business process outsourcing solutions for significant cost savings and improved value for every dollar invested. Our vision is driven by our passion to combine the low cost of labor and high work ethic in the Philippines with the best U.S. service practices to deliver the highest overall quality and financial performance.



• e-Services Group International - www.e-servicesgroup.com
  
  Providing customer solutions from it’s home in Jamaica for over 12 years, e-Services Group has evolved from a successful data entry operation to one of the world leaders in offshore call center and back-office processing.
  
  With operations in Montego Bay and Kingston, Jamaica, e-Services currently processes over 20,000,000 transactions annually for a growing list of major US and international clients. We have three facilities and a workforce of over 1500 employees ready to serve you. From the Hague to Hartford and Columbus to Chicago, e-Services’ clients rely on state-of-the-art contact centers to provide unrivalled quality, accuracy and reliability – at a substantial cost savings.



• Global Marketing Solutions - www.gmscallcenter.com
  
  GMS call center agents can answer customer concerns, take orders, or simply answer questions about your products or services on a 24/7/365 basis. This means customers can access information and, most importantly, make purchase decisions at their convenience. The bottom line is that live call center outsourcing services are critical in maximizing the sales generated by any direct marketing or online initiative.



• Outsource2India - www.outsource2india.com
  
  We are an Indian company and have been serving global customers since 1999. Starting with just a few people, we have grown dramatically in size and maturity. We are based in Bangalore, one of the most technologically savvy cities in the world and home to multinational companies like GE, Dell, Microsoft, and SAP. We have access to some of the best global talent and expertise. At Outsource2India, we are not just another vendor, but function as a part of your team in enhancing your goals. We facilitate your growth by helping your business succeed.



• Pacific ConneXion LLC - www.pacificconnexion.com
  
  Pacific ConneXion LLC provides both inbound and outbound call support solutions. PCX solutions are based upon the highest standards in both quality and reliability while still maintaining a savings in your current costs.
  
  Through our various partnerships with the industry’s leaders in telecommunications and CTI / CRM technologies, PCX is able to provide you and your customers with a versatile multi-channel contact center. Via the phone, e-mail and web, PCX customer care specialists will be available to support all your customer’s inbound inquiries or will provide for all your outbound call requirements.



• Support Oasis - www.supportoasis.com
  
  In today's day and age, it is important to establish a long term relationship with an offshore call center company which is eager to understand your organization on an ongoing basis.
  
  Whether you send us overflow or completely outsource all your telephone answering needs to us, we are here to take your calls. We work closely with you to customize your account to fit your order taking, answering service, inbound telemarketing needs, or other service. We are here to listen and satisfy your needs.



• Unicall International, Inc. - www.unicallinc.com
  
  Unicall is an inbound and outbound call center that specializes in business-to-business telemarketing and call center outsourcing engagements. Unicall is a leading telemarketing company with more than 40 years of combined industry experience. Our telemarketing expertise ranges from inbound telemarketing, inbound customer service, E-care and Internet order processing to outbound telemarketing, which includes telemarketing lead generation, product sales, membership renewals, market research, web design and telemarketing lists.

Call Center Software

DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades. This help desk application is employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

The package has extensive Computer Telephony Integration (CTI) features and is fully integrated with our PACER and WIZARD phone systems. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.

Call Center Phone Systems

The PACER and WIZARD phone system is a contact management autodialer and answering system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software.

The phone systems include ACD and IVR features plus call recording capability. Using industry standard components, the PACER and WIZARD phone systems have features and functions that can only be found in large scale PBX’s. Both of these phone systems have predictive dialing capability that cannot be found in most of these larger phone systems.

The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.