Inbound Call Center Directory

Are you looking for an Inbound Call Center?

Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of your inbound call center. Our help desk phone system and contact management software can streamline your operation while providing controls and consistency in your inbound call centers.

DSC does not provide live inbound call center operations and services - thus we have created this directory for our clients who wish to use the services of outsourced call centers.

If you are a contact center or inbound call center and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.

The following is a list of organizations that according to their website descriptions provide inbound call center operations and service. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of help desk services including live inbound call center services, inbound call centers, outbound call centers, help desks, contact centers, etc.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Featured Inbound Call Center Websites

• EasyIVR - www.easyivr.com
  
  We offer complete inbound call center services as well as contact center outsourcing.
  
  Our inbound call center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.
  
  Our outbound call center outsourcing services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.



• 24-7 INtouch - www.24-7intouch.com
  
  24-7 INtouch provides live, 24/7/365 call center outsourcing services for campaigns of all sizes and across various industries such as Internet retailers, catalogers, direct response, financial services, communications, health care, and more!
  
  Our award winning inbound contact center services include live toll-free telephone support, order taking services, real-time email response, and live online chat - each specifically designed to complement the other so you can drive more sales, increase average order sizes, and enhance your customer service.

Additional Inbound Call Center Websites (alphabetically)

• Acena Group, Inc. - www.acena.com
  
  Acena is one of the nation’s premier providers of outsourced customer contact solutions with a proven track record of success for companies ranging in size from start-up to today’s top fortune 1000 companies.
  
  By combining state-of-the-art technology, rigorous training and solid practices, and over 10 years of successful experience in the call center and answering service industries, Acena’s solutions underpin the success of thousands of businesses across North America and abroad. Acena provides Inbound Call Center Services ranging from Traditional Telephone Answering Services, Medical Answering Services, to more Enhanced Inbound Call Center Services including Customer Acquisition, Order Taking Appointment Scheduling and more.



• Airpage - www.airpage.net
  
  Why outsource call center services?
  
  AIRPAGE state-of-the-art equipment and facilities
  
  
  • Full range of integrated Live Operator, automated, and internet enabled answering services with over $350,000 Call Center Management equipment
  • You have no equipment purchases or obsolescence worries
  • Easy, flexible expansion to add professional answering services and for business growth



• Answer-1 Communications - www.answer1.com
  
  Answer-1 Communications has been providing sound, quality answering service and other telemessaging options for over 30 years. In 2004 Answer-1 became the proud winner of 2 National awards The Award of Excellence and The Award of Distinction from the associated Telemessaging Services International (ATSI).
  
  Answer-1's live answer, bilingual, telephone receptionists strive to provide our clients(and therefore your clients) with courteous, professional messaging service. At Answer-1 we know that first impressions are often the only barometer that your customers will use to judge you and we want that impression to be the best! We can help your company grow and meet your goals by taking care of your telephone needs so you can take care of your business.



• AnswerFirst Communications, Inc. - www.answerfirst.com
  
  AnswerFirst Communications, Inc. has provided quality answering services since 1985. Our newest center was built from the ground up in 1999 specifically for AnswerFirst and this operations center provides a safe and comfortable environment for our CSR agents. Located along historic Kennedy Boulevard, the center is close to downtown Tampa. Tampa was chosen as the corporate site because of its growing demographics & centralized location in Florida. With its beautiful white beaches and wonderful climate, Tampa is a great place to work and live.



• Answer National, Inc. - www.answernational.com
  
  The first contact many of your customers have with your company occurs over the telephone. At Answer National we understand how important it is to create a good first impression. We may have state-of-the-art equipment using the latest technology but we are sure to never forget that there really is no substitute for a warm and friendly voice on the line to make your callers feel welcome. Our caring and attentive staff will provide you with the service you expect - all at rates to fit any budget. Please call us toll-free at any time for a free, no obligation consultation. 1-800-440-3310



• Caleris - www.caleris.com
  
  We have the flexibility to learn your business and meet all your service and support needs.
  
  Our proven approach to providing customer support results in satisfied customers and increased profitability for our clients. Because we have live agents operating from call centers in Iowa, your customers receive top quality service from our knowledgeable, friendly staff - delivering support that is clear and easy to understand.



• Call Center Plus - www.answercalls.com
  
  Our friendly professional operators will answer your phones or take product orders in a caring interested manner. First impressions are important and we are trained to give your customers satisfaction.
  • Live operator answering 24 hours per day, 7 days per week
  • Customized service
  • Order taking via your website or we will program a site for you.
  • Fax, paged, email or downloaded message delivery
  • Scheduled or instant message delivery
  • Toll-free numbers



• Global Marketing Solutions - www.gmscallcenter.com
  
  GMS call center agents can answer customer concerns, take orders, or simply answer questions about your products or services on a 24/7/365 basis. This means customers can access information and, most importantly, make purchase decisions at their convenience. The bottom line is that live call center outsourcing services are critical in maximizing the sales generated by any direct marketing or online initiative.



• Global Telesourcing - www.globaltelesourcing.com
  
  Global Telesourcing is a U.S. company that offers comprehensive Spanish-language customer care and sales solutions, as well as technical support, to businesses looking to deliver top-quality services to their Hispanic audiences.
  
  Our programs are distributed over an established network of best-in-class, Customer Operations Performance Center (COPC)-certified domestic and offshore providers.



• Pike Communications - www.pikecommunications.com
  
  Pike Communications a full service 24/7 Massachusetts Call Center, was incorporated in 1980 with a mission to offer quality inbound telemarketing, catalog sales and mail order services. Today, we provide inbound telemarketing, outbound telemarketing, web-based order entry and Call Center outsourcing solutions for national and international companies, including catalogs, e-commerce, consumer and service accounts, business-to-business accounts and our state's Travel & Tourism Authority. Some of our inbound telemarketing clients have been with us for over 20 years. For all of these companies, we are their Telemarketing Partner, 24 hours a day, 7 days a week.



• L & S Teleservices - www.teleservices.l-s.com
  
  Our full-service outbound facility can generate hundreds of calls per hour. Using a state-of-the-art EIS predictive dialer, we excel at database management campaigns, lead generation programs, new customer acquisition and attendance/registration programs.
  
  L&S has the ability to process thousands of calls per day. We have customized solutions that fit your telemarketing needs. Whether you need full service support, after hours, or a dedicated team, we can assist with nearly any inbound application.



• Telelink Call Centre - www.thecallcenterinc.com
  
  Telelink provides both business-to-business and business-to-consumer call centre services. Outsourcing your requirements can be on a project by project basis or through developing a long-term more comprehensive partnership.
  
  Telelink will work with you to customize our service applications to assist you in meeting your business objectives. Custom program development includes service blueprinting, training schedules, account objectives and reporting schedules.



• Unicall International, Inc. - www.unicallinc.com
  
  Unicall is an inbound and outbound call center that specializes in business-to-business telemarketing and call center outsourcing engagements. Unicall is a leading telemarketing company with more than 40 years of combined industry experience. Our telemarketing expertise ranges from inbound telemarketing, inbound customer service, E-care and Internet order processing to outbound telemarketing, which includes telemarketing lead generation, product sales, membership renewals, market research, web design and telemarketing lists.



• United Answering - www.unitedanswering.com
  
  Professional Nationwide Call Center Service, Specializing in Voice Mail Service, Appointment Taking, Hotlines, Telemarketing, Virtual Receptionist, Nationwide Call Center Telephone Phone Answering Service, Order Entry Service, Fax, Telephone Voice Mail Assist, Appointment Processing, & Personal Answering, Pharmaceutical Research Trials.

Inbound Call Center Software

DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades. This help desk application is employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

The package has extensive Computer Telephony Integration (CTI) features and is fully integrated with our PACER and WIZARD phone systems. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.

Inbound Call Center Phone Systems

The PACER and WIZARD phone system is a contact management autodialer and answering system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software. The phone systems include ACD and IVR features plus call recording capability. Using industry standard components, the PACER and WIZARD phone systems have features and functions that can only be found in large scale PBX’s. Both of these phone systems have predictive dialing capability that cannot be found in most of these larger phone systems.

The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.