Call Center Consultants Directory

Are you looking for a call center consultant?

Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of contact centers. Our call center outsourcing phone system and contact management software can streamline your operation while providing controls and consistency in your call centers.

DSC does not provide call center consulting services - thus we have created this directory for our clients who wish to use the services of outsourced call centers.

If you are a call center consultant and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.

The following is a list of organizations that according to their website descriptions provide call center and contact center consulting services. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of call center consulting services for live answering services, inbound call centers, outbound call centers, help desks, contact centers, etc.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Featured Contact Center Consultant Websites

• EasyIVR - www.easyivr.com
  
  We offer complete inbound call center consulting services as well as contact center outsourcing.
  
  Our inbound call center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.
  
  Our outbound call center outsourcing services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.

Call Center Consultant Websites (alphabetically)

• Aslan Training & Development - www.aslantraining.com
  
  In the end, it all comes down to people. Yours and ours. Since 1989, Aslan's world-class "sales-pros-turned-trainers" have been successfully drawing out hidden abilities and new levels of performance from salespeople across the spectrum.
  
  But all success begins with strong and seasoned leaders - individuals with enough experience, accomplishments and vision to warrant entrusting the future of your company. Come meet the Aslan Leadership Team.



• Call Center Depot - www.callcenterdepot.com
  
  Call Center Depot (CCD) is a full service Certified solutions group that is privately-held North Carolina corporation. Our home is in Greensboro, NC located in the heart of the beautiful Piedmont region of the state.
  
  We assist companies of all sizes create and maintain high-performing and efficient centers. If that's not an objective, we can help you outsource as well.



• CallCenterExpress - www.callcenterexpress.com
  
  CallCenterExpress empowers call centers to quickly and cost-effectively transform into world-class contact centers, capable of efficiently handling multiple forms of communications.The solution includes a robust feature set designed to improve customer service and increase profitability.



• Contact Center Professionals, Inc - www.contactcenterpro.com
  
  CCP is an independent call center consulting firm recognized for its experience and integrity. With over 20 years experience in the industry, CCP is dedicated to helping its clients dramatically improve the performance of their customer service and support operations. We offer a full line of services including call center consulting, contact center design, technology design, performance optimization, outsourcing analysis, call center management training, and other consulting services.



• Destination Excellence Inc. - www.destex.com
  
  Destination Excellence is a recognized leader in customer contact centers and e-centers. Headquartered in Austin Texas, we specialize in innovative teleservices solutions to maximize efficiency, increase profitability, and maintain cost.



• Empirix inc. - Call Center Consulting Services - www.empirix.com
  
  Through testing and management solutions that emulate the actions of “real” customers, Empirix helps you optimize your contact center self-service applications. Unlike manual testing, automated power testing allows contact centers to generate hundreds, or even thousands, of actual test calls to thoroughly test new or modified voice and data applications. After deployment, our solutions proactively monitor the performance of critical customer applications. You benefit from improved customer and agent satisfaction and lower application development and maintenance costs.



• eWork Markets - www.eworkmarkets.com
  
  eWork Services, a division of eWork, delivers three outsourced value-based services – a comprehensive workforce staffing management service; business process consulting to streamline contingent workforce business processes; and technical implementation, customization and integration for eWork Enterprise 4.0, our enterprise class “req-to-check” contingent workforce management application.



• ITESA - Call Center Consultant - www.itesalliance.com
  
  ITESA provides Call Center/BPO Consulting. We help clients outsource, build or market their operations onshore, near shore or offshore. We offer strategic planning guidance, provider or site selection services, deal flow analysis, and technology/optimization studies. We partner with clients for greater value and profit.



• Kramer & Associates - www.kramerandassociates.com
  
  We provide strategic planning for very large and smaller Inbound Call Center and Customer Service functions. We define the tactical steps in a road map in time and cost, sensitive to the unique integration needs for the right technology, best practices in process, and complete resources evaluation. Companies with evaluation, consolidation or start-up needs have found our consulting superior to the Big House approach because of our breath of knowledge in the space, our dedication to excellence, and our timely performance. Repeat engagements are very common.



• Lorentz Consulting - www.lorentzconsulting.com
  
  Lorentz Consulting provides traditional and e-business analysis, strategic planning, development, design, and implementation. Our consulting and technology services focus on refining business and communication processes through customer-facing communications such as Internet, contact-center, and voice processing. Our solutions are centered on Customer Relationship Management methodologies to meet and exceed the demands of the modern consumer. The result for our clients is a distinctive competitive advantage through best-of-breed systems for attracting customers, building loyalty, and reducing operational costs.



• PowerHouse Consulting - www.powerhouse1.com
  
  PowerHouse Consulting, founded by Kathleen Peterson, specializes in all aspects of Call Center and Telecommunications Consulting. Our team offers Call Center Solutions, Telecom Assessments, Information Technology Assessments, Procurement Consulting, Systems Integration, and IT Infrastructure Services. Our clients include senior management within Fortune 500 companies. We hold SOMWBA certification as a DBE/WBE.



• Strategic Contact - Contact Center Consultants - www.strategiccontact.com
  
  Strategic Contact is an independent call center consulting firm that helps companies optimize the strategic value of their customer contact technology and operations. Strategic Contact's services help clients achieve their business goals through planning and execution of projects such as voice over IP migration planning, call center outsourcing strategy, information technology planning, and virtual call center design.



• TeleSolutions Consulting, LLC - www.tsc-online.com
  
  TeleSolutions Consulting, LLC has long been recognized as an industry leader in the design, development, and delivery of results driven call center training programs.
  
  With the experience and expertise to assist with all levels of call center consulting, TeleSolutions Consulting can develop solutions for your company.



• Thompson, Ross & Associates - www.tross.com
  
  Thompson, Ross & Associates is an independent telecommunications and information technology consulting firm. Since 1989, the firm has provided practical and pragmatic assistance to clients in a wide variety of industries. We have no affiliation either formal or informal, with any manufacturer, distributor, supplier or vendor of equipment or services. We closely guard this objectivity, and as a result there has never been, nor will there ever be, any hint of impropriety associated with our Firm’s name.



• Vanguard - Call Center Consultants - www.vanguard.net
  
  Vanguard is an independent consulting company specializing in the design, development, and implementation of effective business solutions for customer contact. We also focus on convergence technologies and their application to contact centers. Founded in 1980, we are headquartered in Morris Plains, New Jersey, with staff located throughout the United States, Europe, and Asia Pacific.

Call Center Software and Phone Systems

DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades. This CRM application is employed in a wide variety of organizations including call center outsourcing companies, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

Our call center phone system is both an autodialer and answering system that handles inbound and outbound calls for a wide range of call centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software.