Call Center Directory

Are you looking for a Call Center?

Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of your contact center. Our call center phone system and contact management software can streamline your operation while providing controls and consistency in your call centers.

DSC does not provide live call center operations and services - thus we have created this directory for our clients who wish to use the services of outsourced call centers.

If you are a call center or help desk and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.

The following is a list of organizations that according to their website descriptions provide call center operations and service. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of call center services including live answering services, inbound call centers, outbound call centers, help desks, contact centers, etc.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Featured Call Center Websites

• EasyIVR - www.easyivr.com
  
  We offer complete inbound call center services as well as contact center outsourcing.
  
  Our inbound call center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.
  
  Our outbound call center outsourcing services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.



• 24-7 INtouch - www.24-7intouch.com
  
  24-7 INtouch provides live, 24/7/365 call center outsourcing services for campaigns of all sizes and across various industries such as Internet retailers, catalogers, direct response, financial services, communications, health care, and more!
  
  Our award winning inbound call center services include live toll-free telephone support, order taking services, real-time email response, and live online chat - each specifically designed to complement the other so you can drive more sales, increase average order sizes, and enhance your customer service.

Additional Call Center Websites (listed alphabetically)

• Acena Group, Inc. - www.acena.com
  
  Acena is one of the nation’s premier providers of outsourced customer contact solutions with a proven track record of success for companies ranging in size from start-up to today’s top fortune 1000 companies.
  
  By combining state-of-the-art technology, rigorous training and solid practices, and over 10 years of successful experience in the call center and answering service industries, Acena’s solutions underpin the success of thousands of businesses across North America and abroad. Acena provides Inbound Call Center Services ranging from Traditional Telephone Answering Services, Medical Answering Services, to more Enhanced Inbound Call Center Services including Customer Acquisition, Order Taking Appointment Scheduling and more.



• Airpage - www.airpage.net
  
  Why outsource call center services?
  
  AIRPAGE state-of-the-art equipment and facilities
  
  
  • Full range of integrated Live Operator, automated, and internet enabled answering services with over $350,000 Call Center Management equipment
  • You have no equipment purchases or obsolescence worries
  • Easy, flexible expansion to add professional answering services and for business growth



• American Helpdesk - www.americanhelpdesk.com
  
  American Helpdesk offers a variety of helpdesk services and call center support services, which are available for outsourcing by businesses and government entities throughout the United States and Canada.



• Americas Best World Wide - www.americasbestworldwide.com
  
  Americas Best Worldwide... where great people and innovative technology combine to bring you the best in call center services in the Dominican Republic.
  
  Inbound call and outbound call center services, order taking, customer service and interpretation services.



• Answer-1 Communications - www.answer1.com
  
  Answer-1 Communications has been providing sound, quality answering service and other telemessaging options for over 30 years. In 2004 Answer-1 became the proud winner of 2 National awards The Award of Excellence and The Award of Distinction from the associated Telemessaging Services International (ATSI).
  
  Answer-1's live answer, bilingual, telephone receptionists strive to provide our clients(and therefore your clients) with courteous, professional messaging service. At Answer-1 we know that first impressions are often the only barometer that your customers will use to judge you and we want that impression to be the best! We can help your company grow and meet your goals by taking care of your telephone needs so you can take care of your business.



• Answer Force - www.answerforce.com
  
  Answer Force provides outstanding call center services 24 hours a day, 7 days a week.
  
  Are you launching a marketing campaign? When your new lead calls and asks for more information about your service or product, our team of Answer Force operators will gather pertinent information for you and help make your campaign a success.



• AnswerFirst Communications, Inc. - www.answerfirst.com
  
  AnswerFirst Communications, Inc. has provided quality answering services since 1985. Our newest center was built from the ground up in 1999 specifically for AnswerFirst and this operations center provides a safe and comfortable environment for our CSR agents. Located along historic Kennedy Boulevard, the center is close to downtown Tampa. Tampa was chosen as the corporate site because of its growing demographics & centralized location in Florida. With its beautiful white beaches and wonderful climate, Tampa is a great place to work and live.



• Answer National, Inc. - www.answernational.com
  
  The first contact many of your customers have with your company occurs over the telephone. At Answer National we understand how important it is to create a good first impression. We may have state-of-the-art equipment using the latest technology but we are sure to never forget that there really is no substitute for a warm and friendly voice on the line to make your callers feel welcome. Our caring and attentive staff will provide you with the service you expect - all at rates to fit any budget. Please call us toll-free at any time for a free, no obligation consultation. 1-800-440-3310



• Answernet Network - www.answernet.com
  
  The AnswerNet Network is a leading supplier of outsourced contact center services including telemessaging (telephone answering service & voice mail), customer service, help desk, telemarketing and fulfillment services. Our services are amazingly scalable and diverse. We are here for all your communications needs!



• Answering For All - www.answeringforall.com
  
  We are a complete, full service, 24 hours a day, seven days a week, answering service.
  
  We take the call when you cannot. We are a small boutique service, and we understand the needs of small to midsize companies. We understand that every call is important to you, and if you can’t answer it, you want someone you trust to do it for you.
  
  Why choose AnsweringForAll.com? Because customers love us. We always answer their calls with a live person, never a machine. Your customers appreciate that. We know that when we take a call for you, we are your ambassadors of goodwill. We know that the first few seconds make a lasting impression, and we want your customers to feel they were served properly and courteously.



• AnsweringServiceCare.com - www.answeringservicecare.com
  
  Exceptional Telephone Answering Service value is what we create at Answering Service Care. Give us a call at 800-430-6511 and you will immediately hear the difference. We have the best, most qualified people in the telephone answering service industry.
  
  When a business opportunity knocks, shouldn't it always be open? With Global Response you can be out of the office, on the phone, in a meeting, or even on vacation.



• Beacon Global Services Corporation - www.beaconglobalservices.com
  
  Don't view outsourcing as a cost. See it as a way to enable your organization to do what it does best, and let someone else do for you what they do best. To create the world-class organization you've been working, planning, and dreaming to achieve, consider outsourcing all or parts of your business function to a world-class solutions provider - Beacon.



• Caleris - www.caleris.com
  
  We have the flexibility to learn your business and meet all your service and support needs.
  
  Our proven approach to providing customer support results in satisfied customers and increased profitability for our clients. Because we have live agents operating from call centers in Iowa, your customers receive top quality service from our knowledgeable, friendly staff - delivering support that is clear and easy to understand.



• Call Center Plus - www.answercalls.com
  
  Our friendly professional operators will answer your phones or take product orders in a caring interested manner. First impressions are important and we are trained to give your customers satisfaction.
  • Live operator answering 24 hours per day, 7 days per week
  • Customized service
  • Order taking via your website or we will program a site for you.
  • Fax, paged, email or downloaded message delivery
  • Scheduled or instant message delivery
  • Toll-free numbers



• CompuCom Systems - Help Desk Services - www.compucom.com
  
  Hallmarks of a world-class help desk are well-defined, well-executed processes, continuous improvement, best practices, effective technologies, well-trained technical resources, and satisfied clients.
  
  Each month, CompuCom's EHD receives and responds to an average of 80,000 help desk events, which some 75 Fortune 1000 clients report through telephone, e-mail, and Web access.
  
  CompuCom manages these events with an average 85-percent first-call resolution (FCR) rate and a 96-percent client retention rate. The EHD is available to these clients 24 hours a day, 7 days a week, 365 days a year (24x7x365).



• Delhi Call Centers - www.delhicall.com
  
  DelhiCall's tele-professionals help you turn your prospects into customers, and then your customers into advocates. We focus on building a relationship that lasts by using a personalized approach that provides the value addition necessary to maintain and grow your client base.
  
  We are capable of Up-Selling & Cross-Selling, Sales Lead Generation, Market Research & Surveys, Database Cleaning and Updating, Internet Response follow-up, Collection of Past Dues, Third Party Verification, Record Verification, Fraud Detection /Prevention Calls, Damage Control and Disaster Recovery Services, Welcome / Thank-you Calls, Other Client Initiated Information, Continuity Sales Calls, Affinity Programs, Partnership Programs, Loyalty Programs and any kind of Message Delivery.



• ePERFORMAX Contact Center Philippines - www.eperformax.com
  
  ePERFORMAX Contact Center Philippines offers a unique model for companies interested in pursuing offshore business process outsourcing solutions for significant cost savings and improved value for every dollar invested. Our vision is driven by our passion to combine the low cost of labor and high work ethic in the Philippines with the best U.S. service practices to deliver the highest overall quality and financial performance.



• e-Services Group International - www.e-servicesgroup.com
  
  Providing customer solutions from it’s home in Jamaica for over 12 years, e-Services Group has evolved from a successful data entry operation to one of the world leaders in offshore call center and back-office processing.
  
  With operations in Montego Bay and Kingston, Jamaica, e-Services currently processes over 20,000,000 transactions annually for a growing list of major US and international clients. We have three facilities and a workforce of over 1500 employees ready to serve you. From the Hague to Hartford and Columbus to Chicago, e-Services’ clients rely on state-of-the-art contact centers to provide unrivalled quality, accuracy and reliability – at a substantial cost savings.



• ESI Contact Inc. - www.esicontact.com
  
  ESI Contact provides live call center outsourcing solutions for traditional and non-traditional direct marketing campaigns and online stores. Our multi channel call center services combine our fully trained, sales-focused call center agents with innovative and efficient call center technologies, boosting your sales and increasing the return on your marketing investment. In fact, our web enabled call center agents are focused on increasing the sales generated by your marketing campaign, while simultaneously tending to your customers with the care and attention you would expect from one of your own employees.



• Global Marketing Solutions - www.gmscallcenter.com
  
  GMS call center agents can answer customer concerns, take orders, or simply answer questions about your products or services on a 24/7/365 basis. This means customers can access information and, most importantly, make purchase decisions at their convenience. The bottom line is that live call center outsourcing services are critical in maximizing the sales generated by any direct marketing or online initiative.



• Global Telesourcing - www.globaltelesourcing.com
  
  Global Telesourcing is a U.S. company that offers comprehensive Spanish-language customer care and sales solutions, as well as technical support, to businesses looking to deliver top-quality services to their Hispanic audiences.
  
  Our programs are distributed over an established network of best-in-class, Customer Operations Performance Center (COPC)-certified domestic and offshore providers.



• Outsource2India - www.outsource2india.com
  
  We are an Indian company and have been serving global customers since 1999. Starting with just a few people, we have grown dramatically in size and maturity. We are based in Bangalore, one of the most technologically savvy cities in the world and home to multinational companies like GE, Dell, Microsoft, and SAP. We have access to some of the best global talent and expertise. At Outsource2India, we are not just another vendor, but function as a part of your team in enhancing your goals. We facilitate your growth by helping your business succeed.



• Pacific ConneXion LLC - www.pacificconnexion.com
  
  Pacific ConneXion LLC provides both inbound and outbound call support solutions. PCX solutions are based upon the highest standards in both quality and reliability while still maintaining a savings in your current costs.
  
  Through our various partnerships with the industry’s leaders in telecommunications and CTI / CRM technologies, PCX is able to provide you and your customers with a versatile multi-channel contact center. Via the phone, e-mail and web, PCX customer care specialists will be available to support all your customer’s inbound inquiries or will provide for all your outbound call requirements.



• Pike Communications - www.pikecommunications.com
  
  Pike Communications a full service 24/7 Massachusetts Call Center, was incorporated in 1980 with a mission to offer quality inbound telemarketing, catalog sales and mail order services. Today, we provide inbound telemarketing, outbound telemarketing, web-based order entry and Call Center outsourcing solutions for national and international companies, including catalogs, e-commerce, consumer and service accounts, business-to-business accounts and our state's Travel & Tourism Authority. Some of our inbound telemarketing clients have been with us for over 20 years. For all of these companies, we are their Telemarketing Partner, 24 hours a day, 7 days a week.



• Productivity Associates, Inc. - www.gotopai.com
  
  PAI is focused on providing customized Help Desk outsourcing solutions. With an effective help desk solution, your organization can increase your ROI for IT operations. Our help desk services cover a broad spectrum from entry level packages to our flagship ACTEON Service Desk, a comprehensive, strategic answer to your IT and help desk service needs. PAI has a customized product to fit your requirements.



• Professional Communications Messaging Service, Inc. - www.pcmsi.com
  
  The first contact many of your customers have with your company occurs over the telephone. At Answer National we understand how important it is to create a good first impression. We may have state-of-the-art equipment using the latest technology but we are sure to never forget that there really is no substitute for a warm and friendly voice on the line to make your callers feel welcome. Our caring and attentive staff will provide you with the service you expect - all at rates to fit any budget. Please call us toll-free at any time for a free, no obligation consultation. 1-800-440-3310



• Support Oasis - www.supportoasis.com
  
  In today's day and age, it is important to establish a long term relationship with an offshore call center company which is eager to understand your organization on an ongoing basis.
  
  Whether you send us overflow or completely outsource all your telephone answering needs to us, we are here to take your calls. We work closely with you to customize your account to fit your order taking, answering service, inbound telemarketing needs, or other service. We are here to listen and satisfy your needs.



• United Answering - www.unitedanswering.com
  
  Professional Nationwide Call Center Service, Specializing in Voice Mail Services, Appointment Taking, Hotlines, Telemarketing, Virtual Receptionist, Nationwide Call Center Telephone Phone Answering Service, Order Entry Service, Fax, Telephone Voice Mail Assist, Appointment Processing, & Personal Answering, Pharmaceutical Research Trials.

Call Center CRM Software

DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades. This CRM application is employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

The package has extensive Computer Telephony Integration (CTI) features and is fully integrated with our PACER and WIZARD phone systems. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.

Call Center Phone System

The PACER and WIZARD phone system is a call center autodialer and answering system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software. The phone systems include ACD and IVR features plus call recording capability. Using industry standard components, the PACER and WIZARD phone systems have features and functions that can only be found in large scale PBX’s. Both of these phone systems have predictive dialing capability that cannot be found in most of these larger phone systems.

The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.