Call Center Consultant - ITESA

ITESA provides call center consulting services and is not affiliated with Database Systems Corp. PLEASE NOTE - DSC does NOT provide sales and marketing leads.

Database Systems Corp. (DSC) develops the technology and products that can improve the productivity of your call center. Our call center phone system and software can streamline your operation while providing controls and consistency in this center.

The following call center consultant or organization provides contact center consulting services. Information presented on this page was provided by the company or is public information found on the company's website. Database Systems Corp. does not endorse the company's products and services nor warrant the accuracy of this information. For current information, please visit the company's website listed below or call them at their listed phone number.

ITESA

ITESA provides Call Center/BPO Consulting. We help clients outsource, build or market their operations onshore, near shore or offshore.

We offer strategic planning guidance, provider or site selection services, deal flow analysis, and technology/optimization studies.

We partner with clients for greater value and profit.

Organization:


ITESA - Global Enterprise Management Consultants
69 Fifth Avenue, Suite 9J
New York, NY 10003

Telephone: 1-212-463-0043

Website: www.itesalliance.com

Email: (none)

About Us

ITESA has worked extensively with outsourcers and organizations to develop go-to-market plans and service delivery options. Our clients value our understanding of the global marketplace, along with our methodologies, used to evaluate best practices and requirements. We use a unique combination of desk research, fieldwork and databases to engage and develop client success.

The ITESA GEM consulting team is a seasoned group of call center and business process consultant partners, located in over eleven (11) countries, in the U.S., India, Philippines, China, France, UK, Sweden, Australia and elsewhere, each have expertise in evaluating, optimizing and developing global solutions. ITESA consultants have an average more than 10+ years experience in executive positions, at end-user and vendor corporations. Unlike other consulting organizations that have a high consultant to client ratio, ITESA engages seasoned executives on projects, keeping the number of clients at any one time to a ratio of clients to analysts low. This assures a higher quality of service and more personalized interaction.

Database Systems Corp. specializes in technology for today's contact centers as well as for call centers of the future. Our call center technology is leading edge and provides management with many more options than were available before. A remote agent call center and telecommuting workforce is made possible by faster and more reliable internet access. Our call center and computer telephony software along with our advanced phone systems use this media to enable the virtual call center.

DSC call center products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as a cohesive support team.

Contact DSC to learn more about this advanced call center technology.