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Auto Dialer Software and Phone Systems
The auto dialer phone system from Database Systems Corp. is a state-of-the-art computer telephony phone dialer that handles inbound and outbound phone calls for small to large call centers.
Our auto dialers support both analog (Wizard Series) and digital (Pacer Series) phone lines and can be configured from 1 analog line to a 1000 digital lines.
Calls are either initiated by the phone dialer or accepted from the outside and distributed in an intelligent fashion to your service agents using ACD systems.
Developed with industry standard components (Dialogic, Intel, and Windows), the DSC phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost.
And auto dialer has capability that cannot be found in most of these larger phone systems.
With the optional IVR systems available with this phone system, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets.
Plus our auto dialers can connect calls to your employees who are working at home or in remote offices.
Contact DSC to learn more about our auto dialer software and phone systems.
Complete Autodialer Systems
DSC now offers an affordable and expandable phone dialer and voice broadcasting (VB) analog phone system. This 4 line auto dialing system includes our voice message and broadcast Wizard software or comes optionally with our comprehensive software development toolkit.
You can program your own system or we can provide you with a custom message broadcast application. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.
This entry level computer phone system can be easily expanded by adding agent lines and software to support a small call center operation including complete CRM applications and predictive dialing solutions.
DSC provides voice broadcast software including our VB wizard development tool for creating voice broadcasting applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
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Different Auto Dialing Techniques
The DSC phone dialers call numbers from a computer managed list. Messages can be delivered to an individual or an answering machine or our dialer can distribute these calls to agents.
There are several types of auto dialing methods that distribute calls to agents.
- Preview Auto Dialing allows your phone agents to view the call information prior to the call being placed.
The agent can decide not to initiate the call.
- Progressive Auto Dialing passes the call information to the agent at the same time the number is being dialed by the phone dialer.
The agent usually has a few seconds to view the call information, but cannot stop the call process.
- Predictive Auto Dialing is more sophisticated because the phone dialer
automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates busy signals, answering machines, etc.
- Smart Message Auto Dialing places calls, plays recorded messages and prompts, and passes the calls to your agents only when the called individual
requests a contact.
FTC Compliant "Opt Out" Features
More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.
Due to the new FTC regulations, it is now more important than ever that your auto dialer gives call recipients the option to be removed from your calling lists.
Your agents can now simply press a key if the call recipient no longer wishes to receive calls from your organization. Our auto message dialer has an automatic "Opt Out" option that lets the recipient of a voice message simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in our dialer. Subsequent phone lists will be checked against this DNC file.
Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad.Our Do Not Call (DNC) list can be easily managed. Do not call lists can be added to this file and individual phone numbers can be added or removed by your administrators. This automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.
Smart Message Auto Dialer
The DSC predictive dialer saves you time and money because the phone dialer is eliminating non-productive calls. But our auto dialers can go even further.
Using our Smart predictive Dialing features, our auto dialers can pre-qualify calls and only pass calls to your agents that express an interest.
Since more than 90% of predictive calls result in "No Interest", your call center can realize tremendous productivity savings. Combining predictive and IVR features with our Text To Speech software, the DSC phone dialer plays a pre-recorded message and lets the called individual make touchphone selections to continue.
They can talk with an agent, request a call back, or even leave a recorded message.
It is important that your dialer support these various types because all calling campaigns do not fit just one dialing scheme. Business to business (B2B) campaigns generally
are far more productive using preview and progressive dialing, whereas predictive dialing can be very effective in business to consumer (B2C) campaigns.
CRM and Telephony Auto Dialer Connectivity
Our auto dialers offer you a wide range of connectivity. Telemation, our CRM Software system, is a complete turnkey contact management system that is fully integrated with our DSC auto dialers.
This award winning application offers you order entry, contact management, call history, scripting, fulfillment features and much more.
Our Auto Dialer CTI software, on the other hand, is an application library that lets you link your PC, Web, or Windows applications directly to our phone system. Applications can be launched after calls are connected using dialed number, caller id, predictive dialing, etc.
Auto Dialer Software Demonstrations
Database Systems Corp. has prepared a full length presentation of our DSC auto dialers with CTI software and softphone that you can easily download and view. Included in this presentation are several different CRM and DSC campaign demonstrations along with an explanation of our CTI capability with online reports. This presentation includes DSC's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of DSC Automatic Dialers.
Inbound Call Distribution and Call Recording
Our auto dialer and phone system is far more than just an outbound phone dialer. The DSC auto dialers have complete inbound call distribution capability including an ACD system and an optional IVR system. Callers can be prompted to enter an account number, type of service required, etc. and the DSC autodialer will provide the requested information or transfer the caller to the appropriate service agent. Our automatic dialers can blend all of these tasks together, making your call center a complete and powerful service center. Reports from our auto dialers can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.
Auto Dialer Software and Work At Home Agents
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our DSC call center phone dialers, combined with our CRM application software and computer telephony products, fully support remote agents.
Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability with our phone dialers and autodialers, view our Remote Agent page.
Auto Dialer Software Applications and Benefits
Our Auto Dialers have a wide variety of applications within both commercial and government activities:
- Customer Service: Follow-up
- Outbound Telemarketing Autodialers
- Appointment Setting/Confirmation
- Debt Collection Phone Dialer
- Fund Raising Autodialer
- Market Research Auto Dialers
- Community Alerts
Auto dialing software provides you with significant benefits:
- Cost Savings
- Improved Control
- Efficient Use of Resources
- Maximized Productivity
Auto Dialing Software Features
- Agent Monitoring and Control
- Preview, Progressive and Predictive Dialing
- Comprehensive List Manager with Data Import
- Automatic FTC "Opt Out" Compliance
- Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
- Interactive Voice Response (IVR systems)
- Auto Dialers with Voice Recording System
- Comprehensive Supervisor Command and Control System
- Autodialers and Remote Agents (work at home employees)
- Fully integrated with our CRM application TELEMATION
- Softphone integration to CTI enable your existing applications
- Report and Graphical presentation of historical phone data
Auto Dialer Software Information
Contact DSC to learn more about our autodialer and auto phone dialer software.
NOTE: Certain telemarketing activities and the use of pre-recorded messages and predictive dialers are governed by state and federal law. Please familiarize yourself with these laws by visiting our Telemarketing Sales Rules web page.
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