Computer Telephony Integration (CTI)

This section of our technical library presents information and documentation relating to CTI and Computer Telephony Integration software and products. Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

CTI and VOIP Terms and Definitions

• Computer Telephone Integration: Dictionary Entry and Meaning
• What is computer telephony integration?
• CTI (Computer Telephony Integration) Glossary
• How VoIP Works
• What Is Internet Telephony
• What Is VoIP and How Does It Work
• How does a T1 line work?
• All You Wanted to Know About T1 But Were Afraid to Ask
• An Introduction to ISDN
• ISDN and High Speed Modems
• Voice Mail and Computer Telephony Glossary

DSC CTI User Documentation

• CTI Universal Softphone Features
• CTI Universal Softphone API

Speech Related Telephony

• Text To Speech List Of Products
• Client-Based CTI: Integrated Products Make It Mainstream

Voice Over IP (VOIP) Technology

• IP telephony: the ringing gets louder
• Free Net telephony takes off
• Hybrid telephony is getting through
• Unwiring broadband
• How VoIP Compatible Headsets Enhance Performance and Productivity

VOIP Trends

• VoIP Isn't Hype Any Longer
• Rural telephony: the missing link
• Hello, It's IP Telephony
• Will mobile be the death of fixed line telephony?
• The Rebirth of IP telephony
• Voice over IP and Security
• IP telephony starts making inroads
• Voice over internet protocol soar
• US Internet Telephony Users To Reach One Million in 2004
• Plans to Implement Voice Over Internet Protocol Soar, According to Global Survey of Senior Executives
• Companies' infrastructures feel that VoIP effect
• Deployment of IP Telephony Accelerating Rapidly
• The Question Of Return On Investment Of VoIP
• VoIP vs. LD rates

VOIP Applications

• Dr Reddy's Uses IP Phones to Reduce Cost
• Managed Telephony and IP Centrex Are Long-Term IP Voice Service Winners for Business, According to Gartner
• Computer Telephony for the Enterprise
• Computer Telephony Integration and Its Applications
• VOIP Best Practices
• IP Telephony Jumpstarts IVR
• CTI's Role in CRM Solutions
• IP Poised To Storm The Call Center

CTI Softphones and Web Phones

• Web Phones, Demystified
• Using The Net As A Phone
• Internet phone development heats up
• Goodbye Copper Wire, Hello Internet Phone
• Phone over the Internet is last nail in landline coffin
• Can The Internet Help Lower Your Phone Bill?
• Consumer Watch: Internet Phone Savings
• Five Steps to Choosing an Internet Phone Service
• Web Phones, Demystified
• In Emergency, Web Phone Options Limited
• Internet Phones: The Cheaper Alternative to Calling Home
• Web phones: Less cost, more hassles
• Corporate World Using Internet Phone
• Internet telephony: Talk is cheap

CTI and Remote Agents

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of cti products that facilitate and promote this capability. Our CTI software, when combined with our analog and digital call center phone systems, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. Calls arriving at your call center can now be routed transparently to your work at home staff members, just as if they were working from your call center. Work at home employees can likewise initiate calls through our phone systems and software in the same manner. You have complete control of this environment thanks to our monitoring software.

The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, please view our Telecommuting Software page or download our video presentation.

• Computer Telephony Integration - CTI software that enhances existing PC, Web, and Unix applications with telephony features. Launch programs based upon caller-ID, DNIS, IVR, and Predictive Dialing. Statistics, graphics and reports available.