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Tuesday February 15, 10:00 am Eastern Time
SOURCE: Database Systems Corp.
Database Systems Corp. announces a major expansion of its emergency broadcast network.
New centers provide major increase in call volume capacity
PHOENIX, February 15, 2005 – Database Systems Corp. (DSC) today announces that it has completed the roll-out and testing of a major expansion to its emergency notification network.
DSC has opened a new call center in California to handle expanded call capacity that will augment its Phoenix call center. In addition, DSC has completed contracting and finalized testing with a major communications company to provide high volume emergency and commercial calls.
With these additions, DSC can now provide nearly 200,000 calls per hour, with emergency broadcast messages given highest priority. The multiple centers also provide redundant facilities for backup and security.
DSC provides emergency notification services for communities and organizations that need to send phone messages to its members. DSC has deployed an emergency command and control system that manages emergency notification phone campaigns by distributing calls over a network of phone systems. This network control system intelligently routes phone calls based upon phone system capacity and availability to achieve the maximum rate of community notification.
Known as 911Broadcast, this emergency notification service is completely automated. Subscribers to this service can manage their own phone lists and messages. Graphical mapping systems are available to assist subscribers in selecting the members of a community to be called. The actual alert process can be activated from the internet, from a networked PC or by touchtone phone responses.
Subscribers likewise can have emergency messages initiated automatically from their own computer using XML messaging to our center.
An emergency message may be a simple recorded phone message, an email alert, fax, or pager. TDD and TTY Messages can be sent to special phone devices for the hearing impaired. With phone messages, the called individual can be connected to an operator or agent if necessary.
911Broadcast service requires no purchase or maintenance of equipment by subscribers. Subscriptions require a setup and monthly fee plus a usage charge. Emergency broadcast phone systems can likewise be purchased.
About Database Systems Corp.
Headquartered in Phoenix, Arizona, Database Systems Corp., founded in 1978, provides call center technology to small, medium and large call centers throughout the country.
Primarily a software company, Database has also developed its own PC based phone system (PACER) for use in small to medium call centers. PACER includes predictive dialer, automatic call distribution, interactive voice response, and call recording features.
Database has also developed a complete CRM software application toolkit (TELEMATION) as well as CTI software systems.
DSC products run on most UNIX servers including IBM, SUN, HP, and LINUX, as well as WINDOWS based servers.
Further information about Database can be found on the Web at www.databasesystemscorp.com
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