Phone Surveys

With technology from Database Systems Corp., we can develop your ivr phone survey applications using our interactive voice response IVR solutions. Surveys can be initiated by outbound phone calls or can be a response to callers. Using our PACER phone system with the Smart Message Dialer and survey software, we can call your survey prospects and play a highly focused and custom greeting. We then can give your survey audience the option to take your survey or even talk with a representative, leave a voice message, hear additional information, or simply decline to participate in the survey. The survey can accept touchphone response or can record each question response for later analysis. To view how other businesses and organizations are using this type of automated phone application, please visit our Phone Survey Applications web page.

The following are articles relating to survey techniques and touchphone survey products and services.

Survey Best Practices

• Best Practices of Mail and Phone Surveys
• Keys to a Successful Survey Project
• The Interactive Voice Response Alternative

Survey Design

• Designing Customer Surveys That Work
• A Guide To Good Survey Design
• Do Your Survey Questions Spoil Your Survey Results?
• Writing A Customer Satisfaction Survey
• Designing Dynamic and Effective Surveys

Customer Satisfaction Surveys

• Making Customer Satisfaction Surveys Work
• True Customer Care
• The Value of Customer Complaints
• Customer Satisfaction Surveys: The Heart of Loyalty Programs
• Putting the Satisfaction in Customer Satisfaction Surveys
• Customer Satisfaction
• Those Irrepressible Satisfaction Surveys
• Tapping customer feedback
• Unlocking the Value of Your Customer Satisfaction Surveys
• Improving Customer Satisfaction
• Evaluating Customer Comments
• Changing Customer Satisfaction Tracking Questionnaire
• Measuring What Is Important to Customers
• To Survey Or Not To Survey
• Choosing the Best Method for Listening to the Customer
• Customer Surveys For Agency Managers

Survey Measurement and Statistics

• The Impact on Performance Measurement Systems - and the Value of Dispersion
• Survey Sample Selection
• Setting Goals from Survey Data: The Conundrum of Statistics
• Generating Actionable Survey Data
• Statistical Confidence in a Survey: How Many is Enough?
• The Importance of Measuring Importance - Correctly - on Customer Surveys
• Margin of Error Explanation and Sample

Telephone Surveys

• Surveying for Small Business
• An Old Dog's New Tricks: Surveying by Postal Mail
• Telephone Surveys - Indiana University Center for Research

Computer Assisted Telephone Interview

• Phone Interview Etiquette Can Propel You to the Next Step in the Hiring Process
• Job-Seeker's Glossary of Key Job-Hunting, Job-Search, and Employment Terms
• Computer Aided Telephone Interviewing
• Dialing for Details: Conducting Phone Interviews
• Hiring Over The Phone