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Predictive Dialing Software and Phone System
Database Systems Corp. (DSC) is a recognized leader as a provider of call center technology including our award winning PACER phone systems and software.
DSC designs and produces a call center phone system for both inbound and outbound phone campaigns. This phone system is a state-of-the-art predictive dialing system that handles phone calls for small to large call centers.
Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents using ACD systems. Developed with industry standard components (Dialogic, Intel, and Windows), our predictive dialing phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost.
And the PACER phone system has predictive dialer capability that cannot be found in most of these larger phone systems. With the optional IVR systems available with the PACER phone, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets.
Plus the PACER phone system can connect calls to your employees who are working at home or in remote offices.
Contact DSC for a FREE analysis and quote and to learn more about our predictive dialing systems and software solutions.
Predictive Dialing Systems
DSC offers an affordable entry level predictive dialer phone system that utilizes analog phone lines. This 4 line predictive dialing system includes our WIZARD dialer and softphone or comes optionally with our comprehensive software development toolkit.
Predictive dialing campaigns can be developed using our WIZARD software setup utility or we can provide you with a custom predictive dialer campaign. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.
Calling campaigns can be quickly developed that call numbers from a phone list and when contact is made with an individual, the call can be routed to your online agent or to a work from home employee. If an answering machine is detected, a different message could be left on the machine.
This entry level predictive dialer can be easily expanded by adding additional agent lines and software to support a small call center operation including complete CRM applications.
DSC provides voice broadcast software including our VB wizard development tool for creating voice broadcasting applications. This wizard guides you through each step when defining your VB applications. Comprehensive phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
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Predictive Dialing Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER predictive dialer with CTI software and softphone that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our CTI capability with online reports. This presentation includes PACER's robust features plus a tutorial on its predictive dialer. Also included is a presentation on remote agents and web integration.
Simply click on the image to your right to start the download process of our PACER and CTI demonstration.
Smart Message Predictive Dialing
Predictive dialing software and systems save you time and money because the phone system is eliminating non-productive calls. But the PACER can go even further.
Using Smart Message Dialing features, the PACER Predictive Dialers can pre-qualify calls and only pass calls to your agents that express an interest. Since more than 90% of predictive calls result in "No Interest", your organization can realize tremendous savings.
Combining predictive and IVR features with our Text To Speech Software, the PACER plays a pre-recorded message and lets the called individual make touchphone selections to continue. They can talk with an agent, request a call back, or even leave a recorded message.
Inbound Call Distribution and Call Recording
Our predictive dialing phone system is far more than just an autodialer and outbound phone system. The PACER has complete inbound call distribution capability including its own ACD system and an optional IVR system.
Callers can be prompted to enter an account number, type of service required, etc. and PACER will provide the requested information or transfer the caller to the appropriate service agent. The PACER can blend all of these tasks together, making your call center a complete and powerful service center.
Reports can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.
Voice Messaging Feature
Besides connecting calls to agents, the PACER phone system can leave voice mail messages on answering machines or pre-recorded messages with individuals. This gives you the added capability to broaden the reach of your marketing system.
Predictive Dialing Solutions and Benefits
Predictive Dialing has a wide variety of applications within both commercial and government activities:
- Outbound Telemarketing
- Appointment Setting/Confirmation
- Debt Collection
- Customer Service: Follow-up
- Fund Raising
- Market Research
- Community Alerts
Predictive Dialing software and systems provide you with significant benefits:
- Cost Savings
- Improved Control
- Efficient Use of Resources
- Maximized Productivity
Predictive Dialing Information
Contact DSC to learn more about our predictive dialers and predictive dialing software technology.
NOTE: Certain telemarketing activities and the use of pre-recorded messages and predictive dialers are governed by state and federal law. Please familiarize yourself with these laws by visiting our Telemarketing Sales Rules web page.
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