Call Center Technology

This section of our technical library presents information and documentation relating to Call Center technology and Best Practices plus software and products. Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems. These products have been developed to run on a wide variety of telecom computer systems and environments. The following is a demonstration and description of our call center and communications products.

• Marketing’s Secret Weapon…
• Optimizing Customer Experiences: Bridging Front-Office Contact Centers and Back-Office Departments
• Creating an All-Star Contact Center Team: Your Customers are the Coach
• Is Your Customer Part of Your Benchmark Process?
• A New Approach to Contact Center Optimization
• 3 Steps To: Contact Center Bliss
• An Analytical Approach to Workforce Management
• How Do You Spell Relief? W-E-B S-E-L-F S-E-R-V-I-C-E
• Three ways good service pays
• Do your Customers Help Drive Service?
• The Future of Offshore Outsourcing
• Now is the Time for Converged IP Contact Centers: Take the IP Contact Center Quiz
• Monitoring Your Agents, But Not Your Self-Service Applications? Think Again
• The Multi-Channel Service Revolution - From Call Centre To Profit Center
• Multichannel Customer Service Done Right
• Beyond the Phone: Benefits of the Integrated Contact Center
• Outsourcing Customer Technical Support - Successfully
• Listening to Customers is Important; Acting on the Information is Critical to Business Success