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Database Systems Corp. (DSC) has been providing data management products and services since 1978. Our customers span a wide range of industries and levels of our government.
Our expertise is in computer telephony integration software, IVR applications, predictive dialers and advanced call center software.
DSC is a privately held company but we have served quite a few major corporations as well as small businesses.
Our customer loyalty and retention over the years by these clients is a source of great pride for our company.
Our commitment to develop leading edge technologies will always be there. Our goal is to provide the best products and services for our customers.
Virtual Call Center Technology
DSC specializes in technology for today's contact centers as well as for call centers of the future (Virtual Call Centers). A remote agent and telecommuting workforce is made possible by faster and more reliable internet access.
Our products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as a cohesive support team.
IVR and Voice Broadcasting Services
To further assist clients who wish to use our technology, we have developed numerous applications using our phone system autodialers and phone dialer software that complement our smart predictive dialer. These applications can be provided on in-house customer systems or can be outsourced at our IVR (Interactive Voice Response) and Voice Broadcast service center.
The following are just a few of these industries and applications that are ideally suited for our Voice Broadcasting solutions.
- Emergency Alerts
- Insurance Marketing
- Mortgage Marketing
- Human Resources
- Phone Surveys
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- Debt Collection Predictive Dialer
- Political Calls
- Store Locator
- Customer Survey
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- Reminders
- Fundraising
- Retail Sales
- Real Estate Marketing
- Health Care
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- XML Messaging
- Community Alerts
- Financial Services
- Church Groups
- B2B Services
- Announcements
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Register For Voice Broadcast Services and Save!
If your group wishes to use our voice broadcasting phone services, you may qualify for significant discounts when you use our Online Voice Broadcast Registration Form.
CARE - Call Reassurance Systems
Database Systems Corp. provides phone systems and software that assist communities by automatically calling homebound residents, particularly the elderly, ensuring their well-being. This program is called CARE, or Call Reassurance.
CARE recipients receive a daily call and if our phone system determines that the call is not answered, our CARE program automatically contacts a family member or community worker. CARE systems incorporate both voice broadcasting and IVR technologies.
Although designed for RUOK senior calling, our CARE program can also be used for non-emergency communications.
Emergency Alert System
With our Emergency Alert Systems, Database can broadcast emergency notification messages to thousands of households warning of natural disasters such as severe weather warnings.
Pre-recorded warning messages can be played providing your community with travel warnings and advising them where to seek shelter.
Emergency broadcast systems likewise can provide other safety instructions. Emergency communications can provide warnings to specific neighborhoods or communities in the event of a wildfire or chemical spill.
Call recipients can contact emergency operators that are standing by to handle special individual emergencies. Our emergency phone dialer can broadcast messages seeking volunteers or special assistance from emergency response personnel.
Predictive Dialer Phone Systems and Software
The PACER phone system is a PC based call center and office phone system supporting digital phone lines. The Wizard phone system provides the same features as the PACER but supports analog phone lines. These phone systems are recognized as premier inbound and outbound computer telephony systems.
Features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording have added a new dimension to the Predictive Dialer and auto dialer capabilities of this system.
Our Voice Broadcasting with Text To Speech software acts as a stand-alone solution that is ideally suited for ACD and IVR outsourcing. Our computer telephony software and softphone opens this phone system to outside applications and developers.
When combined with our Customer Relationship Management CRM software, these Predictive Dialers and IVR systems are complete call center software solutions. And our new SMART Predictive Dialers revolutionize predictive dialing. Your call center can become instantly more productive with more calls handled by fewer agents, including work at home employees. Our predictive dialers far outpace old predictive dialer technology.
CRM Customer Relationship Management Software
Telemation, our customer contact management and CRM Software solution, has been our flagship product for a number of years. It is a CRM (Customer Relationship Management) software tool that empowers our users with the ability to create telemarketing and CRM applications and call center software. Installed in call centers throughout the country, Telemation set the standard for power and flexibility with its contact center technology.
With rich contact management software features and computer telephony integration including predictive dialing and predictive dialer software, our CRM software has powered both inbound and outbound centers for more than a decade.
With our unique ACD call routing system, agents can work in a traditional call center or from home.
Computer Telephony
To take full advantage of the technology provided by Database Systems Corp. we have developed a suite of computer telephony software that enhances existing PC, Web and Unix applications by providing telephony access to our PACER predictive dialers (as well as other PBX systems). Our CTI software comes with a standalone softphone as well as CTI middleware that can be embedded in user applications. This computer telephony software "opens" our PACER predictive dialers to outside applications.
Direct Marketing Software - Advanced Techniques
Voice Messaging is a technology that delivers prerecorded phone messages to answering machines or to individuals. The PACER auto dialer phone system calls targeted numbers and when it detects answering machines, leaves the perfect message. The quality of the voice message is so clear that you cannot tell the difference between an actual person and our voice broadcasting technology.
Should there be a live answer the same or a different message will be left, or the call can be automatically transferred to a live agent. You will have the option to speak directly to the prospect/recipient. This is truly a new level in Direct Marketing Software that works well with both Business to Business (B2B) and Business To Consumer markets.
Contact Database Systems Corp.
Contact DSC to learn more about our call center software and phone systems including our smart predictive dialers and computer telephony software.
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